Aftercare Coordinator

Banyan Treatment Centers; Wasilla (AK); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental Insurance

401(k) with employer match

Paid time off and holidays

Wellness programs

Job summary

Banyan Treatment Centers in Wasilla, Alaska is seeking an Aftercare Coordinator to manage discharge plans and coordinate next-level care. You will liaison with external agencies, document interactions in Kipu EMR, and support clients post-treatment to ensure continuity and safety.

The role emphasizes retention, collaboration with clinical and outreach teams, and compassionate, compliant communication with families and partners. Full-time, daytime schedule.

Qualifications

• High school diploma or GED; Associate's degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step programs.
• Excellent written and verbal communication skills.
• Familiarity with Salesforce and/or Kipu EMR is a plus.
• Knowledge of local community resources.

Responsibilities

• Coordinate Next Steps: discharge plan and transition to next level of care with clinical staff.
• Serve as a liaison with external agencies to ensure continuum of care.
• Maintain documentation in EMR (Kipu) for post-discharge planning.
• Advocate for retention and safety; refer administratively discharged clients as needed.
• Engage families and referral sources with discharge plans and updates.
• Facilitate admissions needs: obtain consents, IDs, and financial documentation.
• Collaborate with clinical, operational, and business development teams; participate in weekly case consultations.
• Ensure confidentiality and regulatory compliance, patient-first communication.

Skills

Excellent communication

Customer service

Behavioral health experience

Organizational skills

Education

High school diploma or GED

Associate's degree preferred

Tools

Salesforce

Kipu EMR

Job description

Exciting Opportunity with Banyan Treatment Centers!
We’re seeking a dedicated and highly organized Aftercare Coordinator to support clients as they transition through every step of their treatment journey. In this key role, you’ll coordinate the next level of care, serve as a liaison with referral sources and families, and ensure that each client leaves with a clear, well-executed plan for continued recovery.

This position is ideal for someone whose “why” is rooted in ensuring no one falls through the cracks- someone who understands that successful recovery doesn’t end at discharge, and is driven to connect people to the resources, support, and structure they need after treatment.

Position Details:

• Reporting to: Executive Director
• Schedule: Full Time, Monday-Friday
  8:00am-4:30pm
• Location: Wasilla, Alaska
• Compensation: 25-28 hourly
• Application Deadline: October 15, 2026

Key Responsibilities:

• Coordinate Next Steps: Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team.
• Serve as a Key Liaison: Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs.
• Maintain Accurate Documentation: Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning.
• Advocate for Retention & Safety: Support AMA blocking efforts and help clients remain engaged in treatment. Refer administratively discharged clients to alternative providers when necessary.
• Engage Families & Referral Sources: Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations.
• Facilitate Admissions Needs: Obtain consents, IDs, and financial documentation to support smooth transitions into care.
• Collaborate Proactively: Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce.
• Ensure Compliance & Compassion: Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.

Qualifications:

• High school diploma or GED; Associates, preferred
• Experience in behavioral health, customer service, or familiarity with 12-step programs
• Excellent written and verbal communication skills

• Familiarity with Salesforce and/or Kipu EMR is a plus
• Knowledge of local community resources

Why Join Banyan Treatment Centers?

This is more than a job, it’s a chance to be a vital part of what recovery looks like after treatment. As an Aftercare Coordinator, you’ll help ensure that each client leaves treatment with a clear plan, strong connections, and the resources they need to continue their recovery journey with confidence.

• Join a Mission-Driven, Nationally Recognized Organization: We’re accredited by the Joint Commission and backed by TPG’s Rise Fund, with 18 locations and Telehealth services nationwide.
• Champion the Continuum of Care: Be a key player in ensuring clients transition successfully from treatment into long-term recovery supports.
• Work in Partnership: Collaborate with clinical, operational, and business development teams, as well as families and external partners, to make sure no detail is missed.
• Enjoy Comprehensive Benefits: Including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

We are an Equal Opportunity Employer and welcome applicants of all backgrounds. We encourage veterans, active-duty military, and first responders to apply in support of our First Responders Program.