Warranty & Service Support Administrator

Sauer Compressors USA; Stevensville (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with 3% Safe Harbor

Bonus

13 vacation days

5 sick days

12 holidays

Job summary

Sauer Compressors USA Inc. is seeking an After Sales Administrator to support the Service Department with administrative duties and customer service.

The role reports to the Service Coordinator and involves coordinating Field Service Technician schedules, managing service information, and assisting with warranty resolution. The ideal candidate has a high school diploma or GED, at least two years of administrative experience, and strong computer skills, especially with Microsoft products.

Qualifications

• High School Diploma or GED required.
• 2 years of administrative experience.
• Ability to diffuse high tension situations by providing excellent customer service.
• Detail-oriented with proficient Microsoft products.

Responsibilities

• Serves as first point of contact for customer issues and inquiries; records information related to service calls and helps to direct to the appropriate party.
• Coordinates Field Service Technician schedules and provides administrative and logistical support to ensure successful and timely completion of service work.
• Analyzes information including Field Service Reports, warranty information, Infocircle data and other resources to maintain the highest level of quality.
• Utilizes Salesforce to manage service opportunities, cases, documentation, and invoicing support.
• Partners with the parent company to address service issues and facilitate warranty claim resolution.
• Follows up on outstanding opportunities, customer requests, and open action items while maintaining accurate records of pending actions
• Provides proactive customer communication and status updates related to service requests, quotations, orders, warranty claims, and ongoing field service activities
• Other duties as assigned

Skills

Customer service

Administrative skills

Communication

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

A rapidly growing international market leader is searching for a customer centric professional to fill their After Sales Administrator role. This key position will be responsible for assisting with administrative duties within the Service Department and ensuring the highest level of customer support is maintained. This position will report directly to the Service Coordinator.

• Serves as first point of contact for customer issues and inquiries; records information related to service calls and helps to direct to the appropriate party to handle in a friendly, courteous manner
• Coordinates Field Service Technician schedules and provides administrative and logistical support to ensure successful and timely completion of service work
• Analyzes information including Field Service Reports, warranty information, Infocircle data and other resources to maintain the highest level of quality
• Utilizes Salesforce to manage service opportunities, cases, documentation, and invoicing support.
• Partners with the parent company to address service issues and facilitate warranty claim resolution.
• Follows up on outstanding opportunities, customer requests, and open action items while maintaining accurate records of pending actions
• Provides proactive customer communication and status updates related to service requests, quotations, orders, warranty claims, and ongoing field service activities
• Other duties as assigned

Education and Experience

• High School Diploma or GED required
• 2 years of administrative experience to include tracking and filing documentation
• Ability to diffuse high tension situations by providing excellent customer service
• Detail-oriented with proficient computer skills, especially in the use of Microsoft products

Benefits & Compensation:

• Salary commensurate with experience
• Company subsidized Medical, Dental, and Vision benefits effective the first of the month following 30 days of employment, 401K with 3% Safe Harbor Contribution, Bonus, 13 paid vacations days, 5 paid sick days and 12 paid holidays