After-Sales Journey Experience Strategist

AutoNation Inc.; Fort Lauderdale (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and 401(k) matching

Health, dental, vision insurance and maternity benefits

Employee discounts on vehicles and services

Access to deals and discounts through YouDecide

Participation in cancer research donations

Job summary

AutoNation is seeking an After-Sales Customer Journey Strategist to enhance the customer experience across service and maintenance. This role involves collaboration with marketing, UX, and analytics teams to identify friction points and develop strategies for improvement.

The ideal candidate will have 3 to 6 years of experience in customer experience strategy, strong analytical skills, and a Bachelor’s degree in a relevant field. Benefits include competitive compensation, health insurance, and employee discounts.

Qualifications

• 3 to 6 years of experience in customer experience strategy, marketing strategy, digital strategy, UX research, or related field.
• Experience analyzing customer behavior and translating data and research into actionable insights.
• Strong analytical skills to synthesize insights from multiple data sources.

Responsibilities

• Evaluate After-Sales customer journey to identify experience gaps and improvement opportunities.
• Analyze customer behavior, journey analytics, and voice of customer signals.
• Develop and maintain customer journey maps documenting lifecycle stages and customer needs.

Skills

Customer experience strategy

Data analysis

Customer journey mapping

Digital experience strategy

Analytical thinking

Presentation skills

Education

Bachelor’s degree in marketing, business, analytics, psychology, economics, or related discipline

Job description

AutoNation is seeking an After-Sales Customer Journey Strategist to enhance the customer experience across service and maintenance. This role involves collaboration with marketing, UX, and analytics teams to identify friction points and develop strategies for improvement.

The ideal candidate will have 3 to 6 years of experience in customer experience strategy, strong analytical skills, and a Bachelor’s degree in a relevant field. Benefits include competitive compensation, health insurance, and employee discounts.