After-Hours NOC Communications Specialist

S R INTERNATIONAL INC; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Job summary

S R INTERNATIONAL INC is seeking a NOC Communications Specialist to provide after-hours Level 1 network support for Commonwealth Agency staff and IT teams. The role requires independent multitasking, strong customer service, and the ability to escalate issues to engineers and third-party providers.

The position involves monitoring network assets, utilizing Solar Winds and Squared Up, and ensuring prompt service resolution.

Qualifications

• Excellent communication, written and spoken.
• Able to support end-users with varying IT skillsets.
• 2+ years in systems administration, help desk, or call center.

Responsibilities

• Answer inbound calls and create Service Now tickets for network issues.
• Monitor networks with tools, escalate outages per procedures.
• Provide after-hours incident communications and status updates.
• Update knowledgebase and assist with disaster recovery tasks.

Skills

Communication skills

Phone etiquette

End-user support

Procedural compliance

Adaptability

Detail oriented

Organizational skills

Troubleshooting

Incident management

Help desk experience

Tools

Service Now

Job description

S R INTERNATIONAL INC is seeking a NOC Communications Specialist to provide after-hours Level 1 network support for Commonwealth Agency staff and IT teams. The role requires independent multitasking, strong customer service, and the ability to escalate issues to engineers and third-party providers.

The position involves monitoring network assets, utilizing Solar Winds and Squared Up, and ensuring prompt service resolution.