After-Hours NOC Communications Specialist

RICEFW Technologies Inc; Harrisburg (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a NOC/Operations Support Specialist to provide first-line network support for agency staff and partners. The role covers after-hours and weekend shifts, ticketing via ServiceNow, and escalation to Tier 2 engineers and third-party providers.

On-site in Harrisburg with collaboration across Commonwealth IT teams. The position emphasizes strong communication, incident handling, and adherence to established procedures, with responsibility for monitoring and

Qualifications

• Excellent written and spoken communication skills.
• Ability to support end-users with varying IT skillsets.
• Ability to follow established operation and knowledgebase documentation and procedures.
• Ability to adapt to change and manage workload independently.
• Detail oriented and resourceful.

Responsibilities

• Answer inbound calls concerning network issues from Commonwealth employees and vendors.
• Create and escalate ServiceNow tickets for engineers and third-party providers.
• Monitor remote sites using network tools and respond to outages.
• Provide first-line investigation and diagnosis of network incidents.
• Escalate after-hours incidents to appropriate staff for resolution.
• Coordinate with network staff and vendors for service restoration.

Skills

Communication skills

Phone etiquette

End-user support

Troubleshooting

Incident management

ServiceNow

On-call after hours

Multitasking

Tools

ServiceNow

Job description

Commonwealth of Pennsylvania is seeking a NOC/Operations Support Specialist to provide first-line network support for agency staff and partners. The role covers after-hours and weekend shifts, ticketing via ServiceNow, and escalation to Tier 2 engineers and third-party providers.

On-site in Harrisburg with collaboration across Commonwealth IT teams. The position emphasizes strong communication, incident handling, and adherence to established procedures, with responsibility for monitoring and