2nd Shift NOC & Communications Specialist

Morph Enterprise; Harrisburg (Dauphin County); On-site; USD 48,000 - 64,000; Full time

Job summary

Morph Enterprise is seeking a NOC Communications Specialist for after-hours and weekend coverage in Harrisburg. This on-site role provides first-line network and IT support to Commonwealth staff and partners, handling incidents, tickets, and monitoring tasks.

You will use ServiceNow, SolarWinds, and Squared Up to monitor and resolve issues, escalating as needed while maintaining clear communication with stakeholders and ensuring timely service restoration.

Qualifications

• Excellent written and spoken communication.
• Ability to be clearly understood with good phone etiquette.
• Ability to support end-users with varying IT skillsets.
• Ability to follow established procedures and knowledgebase.
• Ability to adapt to change and stay organized.
• Detail-oriented and resourceful.

Responsibilities

• Provide first-line end-user IT/network support via phone and ticketing.
• Create and escalate ServiceNow tickets to engineers and vendors.
• Coordinate with NOC teams and third-party providers for issue resolution.
• Update knowledgebase and documentation; participate in disaster recovery.
• Escalate high-priority incidents promptly and coordinate resolutions.
• Monitor networks and assets using monitoring tools; respond to outages.

Skills

Communication skills

Customer service

End-user support

Ticketing software

ServiceNow

SolarWinds

Squared Up

Multitasking

Off-hours work

Documentation

Tools

ServiceNow

SolarWinds

Squared Up

Job description

Morph Enterprise is seeking a NOC Communications Specialist for after-hours and weekend coverage in Harrisburg. This on-site role provides first-line network and IT support to Commonwealth staff and partners, handling incidents, tickets, and monitoring tasks.

You will use ServiceNow, SolarWinds, and Squared Up to monitor and resolve issues, escalating as needed while maintaining clear communication with stakeholders and ensuring timely service restoration.