2nd Shift NOC & Communications Specialist

Morph Enterprise

Harrisburg (Dauphin County)

On-site

USD 48,000 - 64,000

Full time

12 days ago
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Job summary

Morph Enterprise is seeking a NOC Communications Specialist for after-hours and weekend coverage in Harrisburg. This on-site role provides first-line network and IT support to Commonwealth staff and partners, handling incidents, tickets, and monitoring tasks.

You will use ServiceNow, SolarWinds, and Squared Up to monitor and resolve issues, escalating as needed while maintaining clear communication with stakeholders and ensuring timely service restoration.

Qualifications

  • Excellent written and spoken communication.
  • Ability to be clearly understood with good phone etiquette.
  • Ability to support end-users with varying IT skillsets.
  • Ability to follow established procedures and knowledgebase.
  • Ability to adapt to change and stay organized.
  • Detail-oriented and resourceful.

Responsibilities

  • Provide first-line end-user IT/network support via phone and ticketing.
  • Create and escalate ServiceNow tickets to engineers and vendors.
  • Coordinate with NOC teams and third-party providers for issue resolution.
  • Update knowledgebase and documentation; participate in disaster recovery.
  • Escalate high-priority incidents promptly and coordinate resolutions.
  • Monitor networks and assets using monitoring tools; respond to outages.

Skills

Communication skills
Customer service
End-user support
Ticketing software
ServiceNow
SolarWinds
Squared Up
Multitasking
Off-hours work
Documentation

Tools

ServiceNow
SolarWinds
Squared Up

Job description

Morph Enterprise is seeking a NOC Communications Specialist for after-hours and weekend coverage in Harrisburg. This on-site role provides first-line network and IT support to Commonwealth staff and partners, handling incidents, tickets, and monitoring tasks.

You will use ServiceNow, SolarWinds, and Squared Up to monitor and resolve issues, escalating as needed while maintaining clear communication with stakeholders and ensuring timely service restoration.

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