After-Hours Dispatch Lead: Scheduling & Service

Southeastrans, Inc.; Villa Rica (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Southeastrans, Inc. in Villa Rica, GA is seeking an After-Hours Dispatch Team Lead. You will manage after-hours calls for Medicaid-related discharges and ride requests, coordinate dispatch, and ensure efficient routing and service times.

The role emphasizes professional phone etiquette, data entry, and collaboration with internal departments to resolve issues and improve trip planning and customer satisfaction.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires a willingness to work a flexible schedule.

Responsibilities

• Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals.
• Places orders in the computer system.
• Provides information for providers, along with projected service times.
• Transfer calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignments.
• Ensures short and long-range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handle calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

Skills

Reading comprehension

Scheduling

Organizational skills

Collaborative work

Computer literacy

Flexible schedule

Tools

Dispatch software

Job description

Southeastrans, Inc. in Villa Rica, GA is seeking an After-Hours Dispatch Team Lead. You will manage after-hours calls for Medicaid-related discharges and ride requests, coordinate dispatch, and ensure efficient routing and service times.

The role emphasizes professional phone etiquette, data entry, and collaboration with internal departments to resolve issues and improve trip planning and customer satisfaction.