AFS Service Supervisor

Silco Fire & Security; Louisville (KY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Tuition reimbursement and company-paid

Training and certifications

Paid holidays & generous PTO

Volunteer hours & matching gifts

Job summary

Silco Fire & Security seeks an Advanced Fire Systems Service Supervisor in Louisville, KY to lead the local team of technicians responsible for inspecting, testing, maintaining and repairing sprinkler, fire alarm and suppression systems.

You will schedule daily work, provide hands-on field support, verify quality, and ensure safety, reliability and code-compliance for customers. The role serves as the senior escalation point and mentor for technicians.

Qualifications

• Experience overseeing inspection, testing, maintenance and repair of fire protection systems.
• Strong leadership and team management skills.
• Ability to read and interpret blueprints, technical manuals, inspection reports and system documentation.
• Proficiency with inspection, service and maintenance software.
• Valid driver's license and ability to travel to customer sites and branches.

Responsibilities

• Lead, coach and develop a team of fire protection technicians; hold regular team meetings to review performance, share updates and reinforce safety and company procedures.
• Schedule and assign daily inspections, maintenance, repairs and service calls; coordinate with customers and internal teams on scheduling and follow-up work.
• Oversee the inspection, testing, maintenance and repair of fire protection systems, including sprinkler, fire alarm and suppression systems, ensuring work is completed accurately, efficiently and on time.
• Conduct field inspections to verify the quality, accuracy and completeness of technicians' work.
• Provide technical guidance during service calls and troubleshooting; assist in diagnosing and resolving complex system issues.
• Ensure team compliance with company policies, safety expectations and applicable local, state and federal codes and regulations.
• Serve as a senior point of contact for customers; resolve concerns and service issues promptly and professionally.
• Ensure inspection reports, service documentation, deficiency records and compliance paperwork are complete and accurate; prepare and submit compliance reports as needed.
• Develop and deliver training for new and existing technicians on safety, inspection techniques, troubleshooting, documentation and regulatory updates.
• Stay current with fire protection technologies, NFPA standards, code requirements and industry best practices.

Skills

Leadership

Team management

Blueprint reading

Troubleshooting

Customer service

Scheduling

Field operations

Software proficiency

Education

High school diploma or GED

Tools

Inspection software

NICET certification (preferred)

Job description

Job Title: Advanced Fire Systems Service Supervisor

Location: Louisville, KY

Department: Service - Advanced Fire Systems

Employment Type: Full-time

FLSA Status: Exempt (salaried)

Lead a team of fire protection technicians and own the quality, compliance and customer experience of every inspection and service call in your market, backed by a family-owned company that rewards performance.

Why Silco

• Unlimited access to training at our James A. Fraser Training Center in Columbus, plus company-paid certifications.
• Eight-time Top Workplaces winner and an Inc. 5000 fastest-growing private company.
• Family-owned since 1931, with approachable leadership and real advancement across branches and departments.
• Veteran-friendly: about 30% of our team has served in the military.

About Silco

Silco Fire & Security protects lives and property for more than 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, inspect, service and monitor fire protection and security systems, from fire alarms, sprinklers and kitchen suppression to video surveillance and access control. Founded in 1931 and still family-owned and operated, Silco has more than 500 team members across seven branches: Cincinnati (headquarters), Akron, Cleveland, Columbus, Dayton, Toledo and Louisville.

The Role

The Advanced Fire Systems Service Supervisor leads the Louisville team of fire protection technicians responsible for inspecting, testing, maintaining and repairing sprinkler, fire alarm and suppression systems. You will schedule and dispatch daily work, provide hands-on technical support in the field, verify the quality and completeness of every job, and keep customers' systems safe, reliable and code-compliant. This role is the primary escalation point for customers and the person who develops technicians into the next generation of Silco leaders.

What You'll Do (Essential Functions)

• Lead, coach and develop a team of fire protection technicians; hold regular team meetings to review performance, share updates and reinforce safety and company procedures.
• Schedule and assign daily inspections, maintenance, repairs and service calls; coordinate with customers and internal teams on scheduling and follow-up work.
• Oversee the inspection, testing, maintenance and repair of fire protection systems, including sprinkler, fire alarm and suppression systems, ensuring work is completed accurately, efficiently and on time.
• Conduct field inspections to verify the quality, accuracy and completeness of technicians' work.
• Provide technical guidance during service calls and troubleshooting; assist in diagnosing and resolving complex system issues.
• Ensure team compliance with company policies, safety expectations and applicable local, state and federal codes and regulations.
• Serve as a senior point of contact for customers; resolve concerns and service issues promptly and professionally.
• Ensure inspection reports, service documentation, deficiency records and compliance paperwork are complete and accurate; prepare and submit compliance reports as needed.
• Develop and deliver training for new and existing technicians on safety, inspection techniques, troubleshooting, documentation and regulatory updates.
• Stay current with fire protection technologies, NFPA standards, code requirements and industry best practices.

What You Bring

• Experience overseeing inspection, testing, maintenance and repair of fire protection systems.
• Strong leadership and team management skills.
• Working knowledge of fire protection systems and applicable codes and regulations.
• Ability to read and interpret blueprints, technical manuals, inspection reports and system documentation.
• Strong troubleshooting, communication and customer service skills, with the ability to prioritize and manage schedules in a fast-paced field environment.
• Proficiency with inspection, service and maintenance software.
• High school diploma or GED.
• Valid driver's license and the ability to travel to customer sites and branches.

Preferred

• Prior supervisory or field leadership experience in the fire protection industry.
• Hands-on experience with sprinkler, fire alarm and suppression systems.
• Knowledge of NFPA standards (NFPA 25, 72, 17/17A) and applicable code requirements.
• Experience training, coaching or developing field technicians.
• NICET certification or other fire protection licenses or certifications.

Physical Requirements

• Must be able to climb ladders, use lifts, and work at various heights.
• Able to lift, carry, and move up to 50 pounds as needed.
• Frequent standing, walking, bending, kneeling, and crouching throughout the workday.
• Must have good hand-eye coordination and manual dexterity for handling small components and tools.
• Ability to safely operate hand tools, power tools, and testing equipment.Must be able to work in confined spaces or outdoor environments as needed.
• Requires occasional pushing, pulling, and reaching overhead.
• Must be able to wear and properly use required personal protective equipment (PPE).
• Capable of driving company vehicles and transporting equipment or materials when needed.
• Ability to remain alert and focused while performing detailed or repetitive tasks.
• Requires occasional attendance at company and community events and customer sites where groups of people are present.

Benefits

• Medical, dental and vision insurance; accident and illness insurance; Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year, plus dollar-for-dollar matching of your charitable gifts.
• Company events and recognition programs that celebrate success.

Equal Opportunity

Silco Fire & Security is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, military status, protected veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodation: Silco provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with known limitations related to pregnancy, childbirth or related conditions. If you need an accommodation to apply or interview, contact Human Resources at [phone] or [e-mail].

Offers of employment are contingent on successful completion of a pre-employment background check and drug screen, conducted in accordance with applicable law, including the Fair Credit Reporting Act. Positions that drive for work also require a motor vehicle record review. Criminal history is evaluated individually in light of the position's duties.

This description outlines the essential functions, qualifications and physical demands of the position. It is not an exhaustive list of duties; other duties may be assigned. It does not create a contract of employment. Employment with Silco is at will.