AFS Application Specialist

HALE PRODUCTS, INC.; United States; On-site; USD 66,000 - 99,000; Full time

Job summary

IDEX is seeking a technically skilled professional to support Advanced Flow Solutions (AFS) product applications in the field. The role involves training customers at all levels, installing and testing AFS products, and reporting field findings to production and engineering.

The ideal candidate has strong knowledge of vehicle electrical/hydraulic systems, plus experience with ERP/CRM tools. Willingness to travel 50%+ is required.

Qualifications

• Experience with vehicle electrical systems and hydraulics.
• Previous firefighting experience preferred.
• Familiarity with MRP/ERP and CRM systems (JD Edwards, Salesforce).
• Strong communication and problem-solving abilities.
• Ability to travel 50%+.

Responsibilities

• Provide IDEX AFS training for customers.
• Install, test and report on IDEX AFS products.
• Help craft training curriculum and content.
• Assist in OEM and End user specifications.
• Collect and report VOC data.
• Perform sales and customer service duties on/off site.
• Serve as SME for IDEX AFS systems.
• Identify product gaps and communicate to PM/engineering.
• Assist in wiring harness design as required.
• Assist engineering with product testing.
• Assist OEM customers/dealers with end-user education.
• All other duties as assigned.

Skills

Vehicle electrical systems

Firefighting experience

Vehicle multiplexing systems

Engine systems and controls

Hydraulic systems and controls

Apparatus pumping systems

Customer communication

Education

Associate's degree or 5+ years related experience

Tools

JD Edwards

Salesforce

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

This role assists customers with Advanced Flow Solutions (AFS) product applications and provide technical and field support for AFS systems. Report field issues and findings to production and engineering.

Duties And Responsibilities

• Provide IDEX AFS training for customers at all levels of the organization.
• Install, functional test and report on IDEX Fire and Safety AFS products.
• Help craft training curriculum and content.
• Assist in the development of OEM and End user specifications.
• Assist in collecting and reporting VOC data.
• Perform sales and customer service duties both on and off site
• Assist the IDEX commercial team as the subject matter expert for IDEX AFS systems.
• Identify product line gaps and communicate them to product management and engineering.
• Design Wiring Harness As Required.
• Assist engineering with practical application testing of new product.
• Assist OEM customers and dealers with education of end users by attending preconstruction meetings as required.
• All Other Duties As Assigned.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES

• Knowledgeable of vehicle electrical systems both on and off highway.
• Previous Firefighting Experience Preferred.
• Knowledgeable of vehicle multiplexing systems (Class1 ES-Key or Weldon V-MUX systems are a plus).
• Knowledgeable of engine systems and controls.
• Knowledgeable of Hydraulic systems and controls.
• A detailed understanding of apparatus pumping systems.
• Must be able to work and communicate with all levels of a customer’s organization.

Education And Experience

Associate's degree or a minimum of 5 years related experience and training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and to respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

Proficient with MS Office products

MRP Systems Experience (JD Edwards Experience Is a Plus)

CRM system experience (Sales Force is a plus)

Other Qualifications

• Demonstrated problem solving and negotiation skills
• Excellent Oral And Written Communication Skills
• Advanced technical knowledge across all IDEX Fire and Safety product lines
• Hands-on knowledge of fire truck manufacturing and plumbing techniques
• Excellent formal presentation skills before both small and large groups
• The ability to travel on short notice at a rate of 50%+.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, Walk and/or Sit 30% of the time
• Use hands to handle, reach and feel: 90% of the time
• Climb, balance, stoop, kneel or crawl 30% of the time
• Talk and hear 100% of the time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moving mechanical parts
• Risk of electrical shock
• Vibration
• The noise in the work environment is occasionally loud.
• Occasional exposure to weather extremes of heat and cold.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $65,800.00 - $98,600.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.

Job Family: Sales

Business Unit: Hale