AFS Application Specialist

HALE PRODUCTS, INC.; Ocala (FL); On-site; USD 66,000 - 99,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings with company

PTO and more

Job summary

IDEX is seeking a field-focused AFS Applications Specialist to support customers with Advanced Flow Solutions. This role trains customers, installs and tests AFS products, and helps develop specifications and training content.

You will collaborate with product and engineering teams and travel to customer sites as required. Ideal candidates have an associates degree or 5 years of related experience, strong MS Office and CRM usage, and proven ability to communicate complex technical information

Qualifications

• Associates degree or 5 years related experience or equivalent combination of education and experience.
• Ability to read, analyze and interpret technical procedures and manuals.
• Strong communication and presentation skills across all levels of an organization.

Responsibilities

• Provide IDEX AFS training for customers at all levels of the organization.
• Install, test, and report on IDEX Fire and Safety AFS products.
• Assist in developing OEM and end-user specifications and training content.
• Collaborate with engineering to test new products and identify gaps.
• Travel to customer sites to support sales and applications.

Skills

Vehicle electrical systems

Customer training

Technical communication

Travel 50%+

Problem solving

Team collaboration

Education

Associates degree or 5 years related experience

Tools

JD Edwards

Salesforce

MS Office

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

This role assists customers with Advanced Flow Solutions (AFS) product applications and provide technical and field support for AFS systems. Report field issues and findings to production and engineering.

Duties And Responsibilities

• Provide IDEX AFS training for customers at all levels of the organization.
• Install, functional test and report on IDEX Fire and Safety AFS products.
• Help craft training curriculum and content.
• Assist in the development of OEM and End user specifications.
• Assist in collecting and reporting VOC data.
• Perform sales and customer service duties both on and off site
• Assist the IDEX commercial team as the subject matter expert for IDEX AFS systems.
• Identify product line gaps and communicate them to product management and engineering.
• Design Wiring Harness As Required.
• Assist engineering with practical application testing of new product.
• Assist OEM customers and dealers with education of end users by attending preconstruction meetings as required.
• All Other Duties As Assigned.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES

• Knowledgeable of vehicle electrical systems both on and off highway.
• Previous Firefighting Experience Preferred.
• Knowledgeable of vehicle multiplexing systems (Class1 ES-Key or Weldon V-MUX systems are a plus).
• Knowledgeable of engine systems and controls.
• Knowledgeable of Hydraulic systems and controls.
• A detailed understanding of apparatus pumping systems.
• Must be able to work and communicate with all levels of a customer’s organization.

Education And Experience

Associate's degree or a minimum of 5 years related experience and training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and to respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

Proficient with MS Office products

MRP Systems Experience (JD Edwards Experience Is a Plus)

CRM system experience (Sales Force is a plus)

Other Qualifications

• Demonstrated problem solving and negotiation skills
• Excellent Oral And Written Communication Skills
• Advanced technical knowledge across all IDEX Fire and Safety product lines
• Hands-on knowledge of fire truck manufacturing and plumbing techniques
• Excellent formal presentation skills before both small and large groups
• The ability to travel on short notice at a rate of 50%+.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand, Walk and/or Sit 30% of the time
• Use hands to handle, reach and feel: 90% of the time
• Climb, balance, stoop, kneel or crawl 30% of the time
• Talk and hear 100% of the time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moving mechanical parts
• Risk of electrical shock
• Vibration
• The noise in the work environment is occasionally loud.
• Occasional exposure to weather extremes of heat and cold.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $65,800.00 - $98,600.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/

IDEX is an Equal Opportunity Employer

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.

Job Family: Sales

Business Unit: Hale