AFS Application Specialist

IDEX; United States; Remote; USD 66,000 - 99,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings program with

PTO

Job summary

IDEX is seeking a field-focused specialist to support Advanced Flow Solutions (AFS) product applications and provide technical field support. You will train customers, install and test AFS systems, and collaborate with engineering on product development.

Requirements include an Associate's degree or 5+ years of related experience, knowledge of vehicle electrical and hydraulic systems, and ability to travel 50%+. Strong communication and problem-solving skills are essential.

Qualifications

• Associate's degree or equivalent required or 5+ years related experience.
• Knowledgeable about vehicle electrical and hydraulic systems.
• Strong communication and problem-solving skills.

Responsibilities

• Provide IDEX AFS training for customers at all levels of the organization.
• Install, functional test and report on IDEX Fire and Safety AFS products.
• Assist engineering with practical application testing of new product.
• Identify product line gaps and communicate them to product management and engineering.

Skills

Electrical systems knowledge

Vehicle multiplexing systems

Engine systems and controls

Hydraulic systems and controls

Pumping systems

Customer communication

Education

Associate's degree or equivalent

Tools

JD Edwards

Salesforce

Job description

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

This role assists customers with Advanced Flow Solutions (AFS) product applications and provide technical and field support for AFS systems. Report field issues and findings to production and engineering.

DUTIES AND RESPONSIBILITIES

• Provide IDEX AFS training for customers at all levels of the organization.
• Install, functional test and report on IDEX Fire and Safety AFS products.
• Help craft training curriculum and content.
• Assist in the development of OEM and End user specifications.
• Assist in collecting and reporting VOC data.
• Perform sales and customer service duties both on and off site.
• Assist the IDEX commercial team as the subject matter expert for IDEX AFS systems.
• Identify product line gaps and communicate them to product management and engineering.
• Design wiring harness as required.
• Assist engineering with practical application testing of new product.
• Assist OEM customers and dealers with education of end users by attending preconstruction meetings as required.
• All other duties as assigned.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES

• Knowledgeable of vehicle electrical systems both on and off highway.
• Knowledgeable of vehicle multiplexing systems (Class1 ES-Key or Weldon V-MUX systems are a plus).
• Knowledgeable of engine systems and controls.
• Knowledgeable of Hydraulic systems and controls.
• A detailed understanding of apparatus pumping systems.
• Must be able to work and communicate with all levels of a customer’s organization.

EDUCATION AND EXPERIENCE

Associate's degree or a minimum of 5 years related experience and training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and to respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS

Proficient with MS Office products MRP systems experience (JD Edwards experience is a plus) CRM system experience (Sales Force is a plus)

OTHER QUALIFICATIONS

• Demonstrated problem solving and negotiation skills
• Excellent oral and written communication skills
• Advanced technical knowledge across all IDEX Fire and Safety product lines
• Hands-on knowledge of fire truck manufacturing and plumbing techniques
• Excellent formal presentation skills before both small and large groups
• The ability to travel on short notice at a rate of 50%+.

PHISICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Stand, Walk and/or Sit 30% of the time Use hands to handle, reach and feel: 90% of the time Climb, balance, stoop, kneel or crawl 30% of the time Talk and hear 100% of the time

WORK ENVIRONMENT

• Moving mechanical parts
• Risk of electrical shock
• Vibration
• The noise in the work environment is occasionally loud.
• Occasional exposure to weather extremes of heat and cold.

Total Rewards

The compensation range for this position is $65,800.00 - $98,600.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

• Health benefits, 401(k) retirement savings program with company match, PTO, and more.

IDEX is an Equal Opportunity Employer.

IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [e-mail] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application. This posting is for an existing vacancy.

Artificial intelligence is not used to screen, assess or select applicants.

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission‑critical components in everyday activities. Chances are the car you’re driving has a BAND‑IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.