Africa Enterprise Customer Success Manager

SpaceX; Redmond (WA); Remote; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager for Africa to manage a portfolio of reseller accounts, drive growth, and ensure successful onboarding and ongoing satisfaction. You will coordinate across engineering, support, finance, and operations to unblock growth and optimize account health.

The role requires deep relationship management, strong English communications, and willingness to travel across Africa as needed, with early-morning/evening hours aligned to Africa time zones.

Qualifications

• Bachelor’s degree in engineering, business, or a related field.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.

Responsibilities

• Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn.
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery.
• Build account plans that define current state, a healthy account, and the next dollar of revenue.
• Identify expansion, additional sites or kits, and new ways customers can use Starlink.
• Facilitate leadership business reviews that connect Starlink performance to customer results.
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts.
• Help shape how we operate in Africa, including country-level priorities, onboarding, and growth.
• Document processes that support expansion and scaling of the business.

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing role

Education

Bachelor’s degree in engineering or business

High school diploma + 6+ years experience

Job description

SpaceX is seeking a Starlink Customer Success Manager for Africa to manage a portfolio of reseller accounts, drive growth, and ensure successful onboarding and ongoing satisfaction. You will coordinate across engineering, support, finance, and operations to unblock growth and optimize account health.

The role requires deep relationship management, strong English communications, and willingness to travel across Africa as needed, with early-morning/evening hours aligned to Africa time zones.