Africa Enterprise Customer Success Lead

SpaceX; Texas; On-site; USD 130,000 - 180,000; Full time

Job summary

SpaceX Starlink provides high-speed, low-latency internet to customers globally. We seek a Customer Success Manager, Africa, to own a book of reseller customers and drive Growth across the region.

You will manage pricing, capacity, billing, activation, logistics, and product needs, building account plans and coordinating with engineering, support, finance, and operations to ensure successful outcomes. Strong English required.

Qualifications

• Bachelor's degree in engineering, business, or a related field. OR 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role.
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections).
• 5+ years supporting customers on a technical product or service.
• Professional fluency in English (written and spoken).

Responsibilities

• Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn.
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery.
• Build account plans that define current state, a healthy account, and the next dollar of revenue.
• Identify expansion, additional sites or kits, and new ways customers can use Starlink.
• Facilitate leadership business reviews that connect Starlink performance to customer results.
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts.
• Help shape how we operate in Africa, including country-level priorities, onboarding, and growth.
• Document processes that support expansion and scaling of the business.

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing

Education

Bachelor's degree in engineering/business or related field

6+ years experience with high school diploma equivalency

Tools

CRM systems

Job description

SpaceX Starlink provides high-speed, low-latency internet to customers globally. We seek a Customer Success Manager, Africa, to own a book of reseller customers and drive Growth across the region.

You will manage pricing, capacity, billing, activation, logistics, and product needs, building account plans and coordinating with engineering, support, finance, and operations to ensure successful outcomes. Strong English required.