Affordable Community Director - East Side Flats

Elmington; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Elmington Living is seeking a Community Director for East Side Flats in Charlotte, NC. The role focuses on overseeing operations, leasing, and tenant relations at a vibrant affordable- and market-rate housing community.

You will lead a team, manage budgets, and ensure compliance with housing laws while delivering an exceptional resident experience. Weekend work is required and a Bachelor's degree is preferred.

Qualifications

• Minimum 2 years of multi-family property management experience.
• Must have affordable/tax credit experience.
• Must be willing to work weekends.
• Bachelor's degree preferred.

Responsibilities

• Oversee vendor relations, property maintenance, financial, and leasing performance.
• Build and maintain strong resident relationships and deliver excellent service.
• Ensure compliance with federal fair housing laws and company policies.
• Present a professional image and effectively represent Elmington to residents and vendors.
• Lead staff, coordinate operations, and drive occupancy and revenue goals.

Skills

Communication

Organization

Customer service

Leadership

Active listening

Education

Bachelor's degree preferred

Job description

East Side Flats

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Community Director - Charlotte, NC

East Side Flats

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Looking for an opportunity to be part of a vibrant community at East Side Flats? At East Side Flats, we are committed to creating an exceptional living experience for our residents. East Side Flats provides affordable housing in Charlotte with proximity to dining and shopping. Spacious floor plans with sleek fixtures and finishes are paired with amenities including a fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you!

Position Summary

An Affordable Community Director is essential to the property's overall operations, success, and tenant satisfaction. You will ensure efficient operations by overseeing vendor relations, property maintenance, financial, and leasing performance of your community.

Knowledge/Skills/Abilities

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be the primary representative of Elmington to residents, vendors, and employees.
• Constantly learn and search for ways to improve your business.
• Think creatively and go way beyond the box by conceptualizing new ideas to improve the business.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Successfully execute Elmington's non-negotiables for community performance.

Essential Job Functions

• Minimum 2 years of multi-family property management experience required.
• Professional verbal and written communication.
• Customer service focused.
• Financial management, review, and reporting.
• Ensuring all team members abide by federal fair housing standards and all other laws.
• Presenting a professional image and effectively representing the company to residents, vendors, and owners.
• Operating computers and other technological devices.
• Maintaining neat and consistent resident files onsite in either electronic and/or hardcopy format.
• Responding to issues outside of normal work schedule when required.
• Following all company policies and procedures.
• Proven leader, forward thinker, innovative, and driven.
• Other duties as assigned

Specific Education Or Experience

• Minimum 2 years' experience as a Community Manager/Property Manager
• Must have affordable/tax credit experience.
• Must be willing to work weekends.
• Bachelor's degree preferred

Physical Demands And Work Environment

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

Travel Requirements

• Travel up to 10% of the time.

The Elmington Experience

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.