Affordable Assistant Community Director - Moss Grove

Elmington; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Elmington Living is seeking an Assistant Community Director to support the Community Director in the daily operations of an affordable housing community in Knoxville, TN. You will assist with financial administration, compliance, leasing, and resident relations to maintain occupancy and quality service.

This on-site role requires attention to detail, knowledge of LIHTC/HUD/Section 8 processes, and experience with RealPage/OneSite or similar software.

Qualifications

• 1+ years of property management or administrative experience, affordable housing preferred.
• Working knowledge of LIHTC and/or HUD/Section 8 certification processes preferred.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software preferred.
• Fair Housing certification required within 7 days of employment.

Responsibilities

• Support management of the property's operating budget and occupancy goals.
• Assist with leasing activities, tours, applications, and move-in coordination.
• Maintain accurate resident files and compliance documentation for audits.
• Step in as on-site leader for the Community Director in their absence.

Skills

Property management

Administrative support

Lease administration

Customer service

Tools

RealPage/OneSite

Yardi

Fortress

Job description

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

Position Summary

The Assistant Community Director (ACD) supports the Community Director in the full operation of an affordable housing community, including financial administration, compliance, leasing, and resident relations. The ACD acts as the on-site leader in the Community Director's absence and plays a key role in maintaining accurate resident files and financial records.

Financial & Operational Support

• Support management of the property's operating budget
• Assist in maintaining physical occupancy at or above budgeted levels through proactive leasing and retention support
• Support the delinquency (DQ) process, including proactive rent collection efforts such as door-to-door visits, phone calls, and text outreach to delinquent residents, with resident account notes updated weekly
• Assist the Community Director with the eviction process when necessary, including follow-up with the local attorney, in accordance with company and legal requirements
• Support execution of the property's action plan, tracking follow-through on assigned initiatives
• Assist with completing final account statements for move-outs

Compliance

• Process initial certifications, annual recertifications, and interim certifications in accordance with LIHTC and HUD/Section 8 requirements
• Maintain accurate, audit-ready resident files and compliance documentation
• Assist the Community Director in preparing for REAC, MOR, and state agency inspections
• Track and follow up on outstanding certification and documentation deadlines

Leasing & Occupancy

• Support leasing activity, including tours, applications, and move-in coordination when needed
• Assist in maintaining the waitlist in accordance with program requirements and fair housing law
• Support outreach marketing efforts and resident referral programs
• Complete follow-up and update notes on applicants and prospects
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in

Team & Resident Support

• Serve as a point of contact for resident inquiries, concerns, and service requests
• Support weekly on-site vacant apartment home walks and help ensure the preventative maintenance schedule is adhered to
• Assist in tracking maintenance work orders to help ensure apartment home turn times are completed within 7 business days
• Step into the Community Director role for daily operations during absences
• Submit incident reports within 8 hours of occurrence in the absence of the Community Director

Qualifications & Requirements

• 1+ years of property management or administrative experience, affordable housing preferred
• Working knowledge of LIHTC and/or HUD/Section 8 certification processes preferred
• Experience with RealPage/OneSite, Yardi, Fortress, or similar property management software preferred
• Fair Housing certification required within 7 days of employment

CORE COMPETENCIES

• High attention to detail and accuracy, particularly with compliance documentation
• Strong organizational and time-management skills
• Professional, courteous communication with residents and staff
• Ability to work independently and exercise sound judgment in the CD's absence
• Comfortable managing sensitive resident financial and personal information

Work Environment & Physical Requirements

• Primarily on-site in the leasing office, with periodic property walks
• Standard business hours; some schedules require regular weekend coverage
• Some exposure to outdoor conditions during property tours
• Regular use of computer and office equipment for extended periods
• Ability to communicate effectively in person, by phone, and electronically
• Occasionally move about the office to access files, office equipment, and meeting locations
• Ability to lift, carry, push, or pull up to 15-25 pounds occasionally
• Ability to bend, reach, stoop, and kneel as needed
• Frequently stand, walk, climb stairs, and move throughout the property
• May be exposed to varying weather conditions while performing outdoor duties
• Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

The Elmington Experience

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.