Affiliation Agreement Coordinator

GRAND CANYON UNIVERSITY; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Grand Canyon University seeks an Affiliation Agreement Coordinator to manage preparation and execution of affiliation agreements for field experience practicum sites supporting education and school counseling students. This role coordinates with the Field Experience Team, legal, and affiliates to ensure timely completion.

Responsibilities include collecting documents, maintaining records, renewing active agreements, and building positive relationships with affiliates.

Qualifications

• Bachelor’s degree from a regionally accredited college or university.
• Six months of related work experience in a high-volume call center or higher education setting.
• Ability to handle highly sensitive or confidential student information.
• Excellent customer service and communication skills.

Responsibilities

• Contacts practicum sites to initiate affiliation agreements and discuss requirements.
• Collects documents and information for legal signature with a high degree of accuracy.
• Maintains daily communication with the Field Experience Team, legal, insurance broker, College and affiliates to track status.
• Advances affiliation agreements through the process to ensure timely completion and keeps stakeholders informed.
• Addresses affiliate concerns and escalates issues to maintain engagement and progress.
• Maintains a database showing status of all in-process and executed documents and files executed agreements for easy retrieval.
• Coordinates renewals of active agreements and maintains positive affiliate relationships.
• Creates a positive front-end experience to keep affiliates supportive of serving as practicum sites.

Skills

Customer service

Planning & organization

Multi-tasking

Relationship building

Team collaboration

Communication skills

Data privacy

Education

Bachelor's degree

Tools

MS Office

Job description

Position Summary/Purpose

The Affiliation Agreement Coordinator is responsible for providing key coordination for preparation of and execution of affiliation agreement for field experience practicum sites for education and school counseling students and provides support as needed to the Field Experience Team.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Contacts practicum sites to start affiliation agreement and discusses requirements and needs.
• Responsible for collecting all documents and information required for affiliation agreement for legal signature ensuring high degree of accuracy in the pre-approved agreement.
• Ensures daily/regular communication with FES team, legal department, insurance broker, College and affiliate on status of agreement; responsible for removing obstacles and roadblocks to ensure timely completion.
• Works affiliation agreements through process to ensure timely completion keeping all stakeholders apprised of status.
• Addresses affiliate concerns and escalates when needed to ensure continued engagement of affiliate.
• Maintains database of information which shows status of all in process and executed documents; responsible for filing all executed agreements for easy retrieval in required GCU information system.
• Responsible for maintaining active agreements and coordinating renewals when necessary.
• Creates a positive front-end experience to ensure affiliates remain supportive of being a practicum site.
• Establishes rapport and positive relationships with, affiliates and other internal and external stakeholders.
• Recommends process improvements to maximize quality of process for affiliates, OFE, the division, and the College.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

Knowledge, Skills and Abilities:

• Excellent customer service skills and ability to effectively answer and respond to high volume calls.
• Good planning and organizational skills.
• Ability to multi-task, prioritize and successfully manage high volume of affiliates.
• Ability to develop positive student relationships and partnerships with internal and external stakeholders.
• Ability to work cohesively in a team-based environment.
• Strong critical thinking and problem solving skills.
• Effective communications skills.
• Self-motivated and action oriented.
• Ability to maintain highly sensitive or confidential student information.
• Proficient with standard office computer programs.
• Ability to communicate in a non-English language is helpful, but not required.
• Willingness to work in a call center.
• Ability to learn complex information and succinctly provide requirements to students.
• Must be able to pass background investigations.

Education and/or Experience: Bachelor’s degree from a regionally accredited four-year college or university. Six months’ related work experience such as a high-volume in-bound/out-bound call center and preferably in higher education.

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.