Aesthetics Patient Experience Coordinator

Advanced MedAesthetic Partners; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings opportunities

Life insurance and disability coverage

Employee perks on treatments, products

Job summary

Advanced MedAesthetic Partners in St. Louis, MO is seeking a Patient Care Coordinator for Avelure. You will welcome patients, schedule appointments, manage front-desk duties, and support consultations while ensuring a warm, high-touch experience throughout the patient journey.

You will educate patients on services, memberships, financing, and products, drive retention, and maintain accurate records in our CRM. Healthcare-minded, patient-focused professionals thrive here.

Qualifications

• High school diploma or equivalent.
• Experience in aesthetics, med spa, cosmetic dermatology, wellness, healthcare, hospitality, sales, or customer service preferred.
• Strong communication, organization, multitasking, and follow-through skills.
• Warm, professional, and patient-focused approach.
• Confidence discussing services, memberships, promotions, financing, and retail products.

Responsibilities

• Welcome patients and create a polished, friendly, and high-touch experience.
• Respond to patient inquiries, leads, phone calls, texts, and emails in a timely and professional manner.
• Schedule appointments, coordinate provider calendars, and support smooth daily patient flow.
• Manage patient check-in, checkout, payments, rebooking, and follow-up communication.
• Educate patients on services, treatments, memberships, promotions, financing options, and retail products.
• Support consultations by helping patients feel informed, prepared, and cared for.
• Help drive patient retention through rebooking, follow-up, and relationship-building.
• Maintain accurate patient records, appointment notes, CRM updates, and administrative documentation.
• Partner with providers and teammates to support clinic goals and an exceptional patient experience.
• Follow HIPAA, confidentiality, safety, and company policies at all times.

Skills

Communication

Organization

Multitasking

Customer service

CRM tools

Education

High school diploma

Tools

CRM platforms

Scheduling systems

Job description

Advanced MedAesthetic Partners in St. Louis, MO is seeking a Patient Care Coordinator for Avelure. You will welcome patients, schedule appointments, manage front-desk duties, and support consultations while ensuring a warm, high-touch experience throughout the patient journey.

You will educate patients on services, memberships, financing, and products, drive retention, and maintain accurate records in our CRM. Healthcare-minded, patient-focused professionals thrive here.