AESTHETIC PLASTIC SURGERY | FRONT DESK (BILINGUAL ENGLISH/SPANISH)

The Maercks Institute; Miami (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

The Maercks Institute in Miami is seeking a warm, organized Front Desk Coordinator who is bilingual in English and Spanish to join our reception team.

You will greet patients, confirm appointments, escort them to rooms, manage calls, and ensure HIPAA compliance while delivering concierge-level service.

A polished presence, strong organization, and ability to coordinate with physicians and staff are essential.

Qualifikationen

• Bilingual in English and Spanish; communicate professionally with patients.
• Front desk or patient-facing experience in medical/regulated settings.
• Strong organization, follow-through, and time management.
• Discretion and HIPAA-friendly handling of patient information.
• Clear communication with physicians and staff.

Aufgaben

• Greet patients and confirm appointments, escort to rooms.
• Offer beverages and prepare trays per standards.
• Notify team of patient arrivals and next steps.
• Route calls to medical assistants, Clinical Operations, Patient Consultants, and Sales.
• Maintain accurate patient records and notes in the practice system.
• Keep reception area and rooms clean, organized, and stocked.
• Escalate complaints to management.
• Maintain HIPAA compliance and report privacy concerns.

Kenntnisse

Bilingual English/Spanish

Front desk experience

Patient-facing experience

Organization & time management

Communication skills

HIPAA compliance

Discretion & judgment

Tools

Symplast EMR

Jobbeschreibung

The Maercks Institute is an aesthetic surgical practice dedicated to exceptional patient care and outcomes. We’re looking for a warm, organized, bilingual Front Desk Coordinator to join our reception team. You’ll work alongside our receptionist to deliver a polished, concierge-level experience from the moment patients walk through the door.

What You’ll Do

• Greet patients warmly and professionally, confirm their appointment, and escort them to the correct room
• Offer patients water, tea, or coffee and help prepare beverage trays to practice standards
• Notify the team when a patient arrives, so patients are never left waiting or unsure of the next step
• Answer and route incoming calls: direct clinical questions to our medical assistants or Clinical Operations, and direct procedure, pricing, or financing questions to our Patient Consultants and Sales Team
• Confirm post-operative and follow-up appointments and keep appointment information accurate in our practice system
• Keep the reception area and patient-facing rooms clean, organized, and stocked
• Escalate patient complaints, incidents, or unusual situations to management right away
• Follow HIPAA and patient privacy requirements, and report any privacy concern to management right away

Daily Priorities

• Stay on top of the day’s schedule, including virtual appointments and upcoming visits
• Check in with post-op patients and reach out to patients to confirm upcoming appointments
• Keep the front office stocked, tidy, and ready for patients
• Share and organize content with our team as needed
• Keep patient records and appointment notes accurate and up to date before visits begin

What We’re Looking For

• Bilingual in English and Spanish (required), with the ability to communicate clearly and professionally with patients in both languages
• A proactive team player who anticipates needs and takes initiative rather than waiting to be asked
• Front desk, hospitality, or patient-facing experience, ideally in a medical, aesthetic, or other regulated setting
• A warm, polished presence and a clear, professional communicator who works well with patients, physicians, and clinical staff
• Excellent organization, follow-through, and time management
• Responsive and detail-oriented with calls, messages, and scheduling
• Discretion, strong judgment, and a firm commitment to HIPAA and patient confidentiality

Nice to Have

• Experience with practice management or EMR software (Symplast a plus)
• Experience in a surgical or medical aesthetics practice

Why Join Us

You’ll be a key part of a close-knit team, working directly with practice leadership and welcoming our patients.

Compensation & Schedule

Details on hours and compensation will be discussed during the interview process.