Aerospace Service Engineer: Frontline AOG & Tech Support

Leonardo Helicopters; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Job summary

Leonardo Helicopters is seeking an experienced engineer to provide technical support for the North American fleet, liaising with customers, technicians and P145 repair stations. The role involves quick issue resolution, data analysis, and collaboration with Italy to improve fleet reliability and maintainability.

Requirements include a BS in Engineering and prior aerospace experience, with fluent Spanish and strong communication skills.

Qualifications

• Bachelor-level engineering background required.
• Experience with aerospace or aviation is essential.
• Strong communication and problem-solving skills.
• Fluency in Spanish is required for this role.

Responsibilities

• Technical front-end analysis and resolution of issues with North American fleet.
• Support Fleet Control Center with AOG resolutions and weekend coverage.
• Input and analyze field data to drive product improvements.
• Maintain liaison with Italy for fleet-wide knowledge base of issues and solutions.
• Validate technical instructions to improve airworthiness publications.
• Provide regular safety and issue reporting to management.
• Analyze aircraft configurations to highlight spare parts and training needs.
• Develop maintenance, repair and assembly procedures beyond standard publications.
• Use field data to influence Product Improvement Process for maintainability.
• Present major issues and solutions to management and support accident investigations.

Skills

Technical analysis

Customer interface

Spanish language

Intercultural awareness

Education

BS in Engineering

Job description

Leonardo Helicopters is seeking an experienced engineer to provide technical support for the North American fleet, liaising with customers, technicians and P145 repair stations. The role involves quick issue resolution, data analysis, and collaboration with Italy to improve fleet reliability and maintainability.

Requirements include a BS in Engineering and prior aerospace experience, with fluent Spanish and strong communication skills.