Aviation Technical Field Specialist - Customer Support

Leonardo Helicopters; Broussard (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Leonardo Helicopters in Louisiana seeks a Technical Representative to coordinate and manage technical activities for AWPC Civil/Commercial/Military customers. Based in Louisiana, you will maintain fleet status, visit customers, provide on-site technical support, and coordinate with global teams.

You will need a BA/BS or higher, 10 years aviation experience with at least 5 years hands-on helicopter work, strong communication, and travel on short notice. SAP/CRM familiarity is preferred.

Qualifications

• 10 years of aviation experience with at least 5 years hands‑on helicopter experience.
• Civil / Commercial customer support experience.
• Excellent oral and written communication abilities.
• Customer oriented.
• Negotiation skills.
• Inter‑cultural awareness and ability to build relationships.
• Strong problem solving and troubleshooting abilities.
• Able to travel on short notices (including overseas).

Responsibilities

• Coordinate and manage all technical activities for the assigned area for AWPC Civil/Commercial/Military customers.
• Maintain updated status of the Leonardo fleet and customers within the area.
• Visit customers periodically and provide on‑site technical assistance.
• Provide classroom instruction upon request by Leonardo.
• Travel frequently to support customers and company requirements.
• Support warranty and spare parts departments on technical subjects.
• Ensure information flow within CS&S and related departments.

Skills

Aviation experience

Customer relationship

Inter-cultural communication

Negotiation skills

Problem solving

Travel readiness

Education

BA/BS degree or higher

High School diploma

Tools

SAP/CRM

Job description

Leonardo Helicopters in Louisiana seeks a Technical Representative to coordinate and manage technical activities for AWPC Civil/Commercial/Military customers. Based in Louisiana, you will maintain fleet status, visit customers, provide on-site technical support, and coordinate with global teams.

You will need a BA/BS or higher, 10 years aviation experience with at least 5 years hands-on helicopter work, strong communication, and travel on short notice. SAP/CRM familiarity is preferred.