Aviation After-Sales Support & Services Manager

Leonardo Helicopters; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Leonardo Helicopters is seeking a Customer Support Manager in Philadelphia to manage customer fleets across North, Central, and South America. The role involves coordinating interdepartmental activities and ensuring customer satisfaction throughout service delivery. Candidates should possess a BS in Aerospace Engineering, have a minimum of three years of experience in the aviation sector, and preferably be Spanish-speaking. A knowledge of Italian and familiarity with SAP functions are strong pluses. Excellent communication and interpersonal skills are essential.

Qualifications

• Three years in a similar role in the aviation sector, preferably in the helicopter industry.
• Spanish Speaking is Preferred.
• A knowledge of Italian is a strong plus.

Responsibilities

• Coordinate interdepartmental activities to support customer requirements.
• Manage the Entry-Into-Service phase of new delivered fleets.
• Monitor service delivery promises to ensure customer satisfaction.
• Develop and manage Continuous Satisfaction/Improvements plans.

Skills

Understanding of aviation technology

Strong written and oral communication skills

Proficient with MS Office

Intercultural awareness

Ability to travel domestic and international

Education

BS in Aerospace Engineering or Logistic Engineering

Tools

SAP functions

Job description

Leonardo Helicopters is seeking a Customer Support Manager in Philadelphia to manage customer fleets across North, Central, and South America. The role involves coordinating interdepartmental activities and ensuring customer satisfaction throughout service delivery. Candidates should possess a BS in Aerospace Engineering, have a minimum of three years of experience in the aviation sector, and preferably be Spanish-speaking. A knowledge of Italian and familiarity with SAP functions are strong pluses. Excellent communication and interpersonal skills are essential.