Service Engineer

Leonardo Helicopters; Philadelphia (Philadelphia County); On-site; USD 85,000 - 120,000; Full time

Job summary

Leonardo Helicopters is seeking an experienced engineer to provide technical support for the North American fleet, liaising with customers, technicians and P145 repair stations. The role involves quick issue resolution, data analysis, and collaboration with Italy to improve fleet reliability and maintainability.

Requirements include a BS in Engineering and prior aerospace experience, with fluent Spanish and strong communication skills.

Qualifications

• Bachelor-level engineering background required.
• Experience with aerospace or aviation is essential.
• Strong communication and problem-solving skills.
• Fluency in Spanish is required for this role.

Responsibilities

• Technical front-end analysis and resolution of issues with North American fleet.
• Support Fleet Control Center with AOG resolutions and weekend coverage.
• Input and analyze field data to drive product improvements.
• Maintain liaison with Italy for fleet-wide knowledge base of issues and solutions.
• Validate technical instructions to improve airworthiness publications.
• Provide regular safety and issue reporting to management.
• Analyze aircraft configurations to highlight spare parts and training needs.
• Develop maintenance, repair and assembly procedures beyond standard publications.
• Use field data to influence Product Improvement Process for maintainability.
• Present major issues and solutions to management and support accident investigations.

Skills

Technical analysis

Customer interface

Spanish language

Intercultural awareness

Education

BS in Engineering

Job description

Summary of Position

Provide engineering support for technical issues reported by the North American fleet of Customers, Technical Representatives, P145 Repair Stations, and the Fleet Control Center in a high paced and high pressure environment. Identify and resolve discrepancies in the Instructions for Continued airworthiness and act as a liaison with the company engineering functions, as part of the company responsibility for the continued airworthiness of the product line. Works within and international team of Product Support Engineers between Italy and USA to analyze and propose solutions to increase the reliability and maintainability of the in-service fleet of AW aircraft. Fluent in Spanish.

Essential Duties and Responsibilities

• 1. Technical Front-end analysis and resolution of technical issues reported by the North American fleet of Customers, Technical Representatives, and P145 Repair Stations in a timely manner. Frequent Customer interface required.
• 2. Support the Fleet Control Center with resolving AOG issues and providing Technical solutions during a non-standard work week and week-ends.
• 3. Input and Analysis of field data for reliability and maintainability in order to in
  to liaise with and drive product improvements through the AW Design Offices.
• 4. Maintain a constant link with Product Support Engineering Italy to increase awareness of fleet problems and establish a fleet-wide knowledge base of occurrences and their resulting technical solutions.
• 5. Validation of Technical Instructions (Publications, Technical Bulletins) to improve the quality of the Instructions for Continued Airworthiness. Daily communication with aircraft maintainers and AW maintenance bases will be necessary.
• 6. Regular reporting to AW Product Support Engineering Management for safety related issues and outstanding Customer technical issues.
• 7. Analysis of aircraft configurations to highlight criticalities in spare parts provisioning, training activity and Technical Publication updating.
• 8. Develop maintenance, repair and assembly procedures for Operator issues that fall outside of the coverage of standard Technical Publications.
• 9. Use field experience/data to influence the established Product Improvement Process, driven by C.S. Engineering, for supportability, maintainability and design improvement.
• 10. Perform other duties and fulfill other responsibilities as assigned:
• Present major issues ("top 10") and solutions to management team in various high level meetings.
• Support accident Investigation activity.
• Develop Technical Presentations in support of Customer round tables, trade shows, etc.

Qualifications for Position

Education

• BS in Engineering Required

Experience

• Prior aerospace experience in technical areas of rotary wing sector required.

Competencies & Attributes

• Mastery of aviation technology.
• Strong written and oral communication skills.
• Strong pc skills.
• Intercultural awareness, ability to create and maintain relationships.
• Willingness to work a flexible schedule and weekends.
• Able to work under pressure and meet customer deadlines.
• Well-organized and adaptable with a flexible approach.
• Able to handle critical and emergency situation involving customers.
• A knowledge of Italian is a strong plus.

Fluent in Spanish

Equal Opportunity Employer/Vet/Disability