Aerospace Program Lead: External Customer Focus

Ralliant; Chandler (AR); On-site; USD 83,000 - 155,000; Full time

Job summary

PacSci EMC, a Ralliant operating company, is seeking a Program Manager to own a broad portfolio of mature aerospace and defense programs supporting major customers and mission‑critical applications.

This role serves as the primary external customer‑facing leader for assigned programs and is accountable for execution, customer confidence, financial performance, bookings, proposals, and cross‑functional recovery actions.

Qualifications

• 4+ years of Program Management experience preferred; exceptional candidates with approximately 3 years of relevant, hands-on experience may be considered.
• Demonstrated experience directly managing external customers and high-visibility relationships; internal-only program management experience is not sufficient.
• Experience managing multiple complex programs simultaneously in a fast-paced manufacturing environment.
• Demonstrated ability to handle difficult customer situations, communicate unfavorable news with credible recovery plans, and manage competing priorities.
• Working knowledge of ETC/EAC, forecasting, margins, bookings, and program financial performance; deep finance specialization is not required.
• Experience supporting proposals, pricing activities, contracts, and negotiations in partnership with functional subject-matter experts.
• Ability to influence without direct authority, lead cross-functional recovery actions, and drive accountability through completion.
• Sound judgment and the ability to make timely decisions without perfect information.
• Experience engaging directly with Operations and manufacturing teams to resolve execution issues.
• Experience with ERP systems such as Oracle, SAP, or similar enterprise systems is preferred.

Responsibilities

• Own day-to-day execution for a broad portfolio of mature/production aerospace and defense programs while serving as the primary external customer-facing representative for PacSci EMC.
• Manage multiple complex programs simultaneously, balancing customer priorities, schedules, contractual commitments, financial objectives, risks, and operational constraints.
• Maintain frequent customer communication, lead difficult execution conversations, communicate issues candidly with recovery or mitigation plans, and appropriately challenge requests when necessary.
• Make informed, timely decisions with incomplete information and escalations as needed.
• Own program financial performance and P&L outcomes, including ETC, EAC, forecasting, margins, and corrective actions, with support from Finance and Pricing.
• Establish, report, and maintain monthly bookings and order forecasts for assigned programs.
• Partner with Pricing, Contracts, Finance, and other stakeholders on proposals; ensure customer and execution requirements are captured and signed off.
• Generate and release program work authorization documents defining scope, schedules, budgets, and deliverables.
• Assess VOC feedback to understand customer impact and translate insights into recovery actions and growth opportunities.
• Prepare and present program reviews, customer updates, and executive-level presentations.
• Travel as required to support customer, supplier, program, and business needs.

Skills

Program Management

External customers

Multiple programs

ERP systems (Oracle/SAP)

Communication

Education

Bachelor's degree

Tools

Oracle ERP

SAP ERP

Job description

PacSci EMC, a Ralliant operating company, is seeking a Program Manager to own a broad portfolio of mature aerospace and defense programs supporting major customers and mission‑critical applications.

This role serves as the primary external customer‑facing leader for assigned programs and is accountable for execution, customer confidence, financial performance, bookings, proposals, and cross‑functional recovery actions.