Aerospace Product Support Engineer - Troubleshooting Pro

Safran; Grand Prairie (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Safran is seeking a Product Support Engineer L2 in Grand Prairie, TX to support, diagnose, troubleshoot, and resolve technical issues for actuation systems under Part145. You will collaborate with cross-functional teams and develop documentation, procedures, and test methods to sustain operations.

The role requires a BS in Mechanical Engineering, 5+ years of related experience, and strong diagnostic, drawing interpretation, and MS Office skills. ITAR compliance and up to 25% travel are required.

Qualifications

• Bachelor of Science degree in Mechanical Engineering or related field from an accredited institution required.
• 5+ years of related work experience for Engineer L2, or equivalent combination of education and experience.
• Ability to interpret and generate engineering drawings and effectively document technical work.

Responsibilities

• Provide Technical Support related to P145 Aeronautic repair, coordinating with customers and internal teams to resolve issues.
• Prepare, write and review detailed technical documentation and procedures.
• Perform comprehensive maintenance, testing, troubleshooting and lab verification of mechanical/hydraulic products.
• Develop and update test equipment, tools, and maintenance manuals; support root cause analysis.
• Plan action with Program Manager to meet performance and project goals; travel up to 25%.

Skills

Root cause analysis

Analytical thinking

Problem solving

Engineering drawings

Communication

Education

BS Mechanical Engineering

Tools

MS Office (Excel/PowerPoint/Project)

Job description

Safran is seeking a Product Support Engineer L2 in Grand Prairie, TX to support, diagnose, troubleshoot, and resolve technical issues for actuation systems under Part145. You will collaborate with cross-functional teams and develop documentation, procedures, and test methods to sustain operations.

The role requires a BS in Mechanical Engineering, 5+ years of related experience, and strong diagnostic, drawing interpretation, and MS Office skills. ITAR compliance and up to 25% travel are required.