Product Support Engineer

Safran; Grand Prairie (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Safran is seeking a Product Support Engineer L2 in Grand Prairie, TX to support, diagnose, troubleshoot, and resolve technical issues for actuation systems under Part145. You will collaborate with cross-functional teams and develop documentation, procedures, and test methods to sustain operations.

The role requires a BS in Mechanical Engineering, 5+ years of related experience, and strong diagnostic, drawing interpretation, and MS Office skills. ITAR compliance and up to 25% travel are required.

Qualifications

• Bachelor of Science degree in Mechanical Engineering or related field from an accredited institution required.
• 5+ years of related work experience for Engineer L2, or equivalent combination of education and experience.
• Ability to interpret and generate engineering drawings and effectively document technical work.

Responsibilities

• Provide Technical Support related to P145 Aeronautic repair, coordinating with customers and internal teams to resolve issues.
• Prepare, write and review detailed technical documentation and procedures.
• Perform comprehensive maintenance, testing, troubleshooting and lab verification of mechanical/hydraulic products.
• Develop and update test equipment, tools, and maintenance manuals; support root cause analysis.
• Plan action with Program Manager to meet performance and project goals; travel up to 25%.

Skills

Root cause analysis

Analytical thinking

Problem solving

Engineering drawings

Communication

Education

BS Mechanical Engineering

Tools

MS Office (Excel/PowerPoint/Project)

Job description

The Product Support Engineer is a key member of a cross-disciplinary team in supporting the operational maintenance of Safran Actuation systems. The Engineer will support, diagnose, troubleshoot, and resolve technical issues related to maintenance activities under Part145 regulation on Actuating System up to the Safran standard and specification.

Essential Job Functions

• Provide Technical Support/Assistance related to P145 Aeronautic repair station; interact and collaborate with cross-functional teams, operations, quality, program management, suppliers and customers to resolve problems and implement solutions.
• Prepare, Write and Review, detailed technical documentation.
• Perform comprehensive operational, maintenance, or testing procedures for mechanical/ hydraulic products, components, equipment or systems.
• Perform deep product troubleshooting, Investigation and lab testing.
• Perform and Validate First Article Inspection involving Quality and Shop Managers for new capability
• Provide/Validate documentation to implement new repair capability to the company.
• Modify and upgrade existing test equipment and tools to improve the maintenance process.
• Provide input and guidance to designs and development of test equipment and tools.
• Verify tool design meets the requirements and expectations
• Manage the line stoppage related to engineering.
• Plan and Follow up action plan with Program Manager over performance and target.
• Ensure the timely and efficient completion of projects to achieve the company's strategic and financial goals.
• Demonstrate an understanding of internal processes and methods and tools.
• Ensures work complies with company policies and processes.
• Other duties may be as assigned.

Engineer L2: In addition to the above, they will have expanded knowledge of products and design in an assigned area. Understand and carry out the product maintenance process. Design and update test equipment based on technical specification and data. Responsible for creating and updating technical manuals. Submit requests for corrections and updates to the maintenance manual. Create the disassembly/assembly procedure based on technical data. Training technicians on the maintenance of new products. Ability to interpret and generate engineering drawings. Demonstrate ability to think critically and support in identifying the root cause.

T2: Will perform the above with moderate supervision from senior engineer. Maintaining and validating test equipment based on schematics and drawings. Design and update test equipment based on technical specification and data. Perform product troubleshooting and lab testing and convert test reports to useable data to be analyze. Review and analyze newly released technical publication and ensuring the maintain process is within compliance

Job Requirements

Education/Experience:

• Bachelor of Science degree in Mechanical Engineering or related field from an accredited institution required
• Typical experience:
• Engineer L2: 5 or more years' related work experience or an equivalent combination of technical education and experience.

Knowledge, Skills, and Abilities:

• With addition to the above experience;
• Has working knowledge and skills to perform analytical or scientific assignments
• Ability to interpret and generate engineering drawings
• Demonstrate ability to think critically and support in identifying the root cause
• Knowledge or experience in aerospace or mechanical systems
• Proficient with Microsoft applications such as Excel, PowerPoint and Project.
• Adhere to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture.
• Legally authorized to work in the US without company sponsorship
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ''Green Card Holder''), Political Asylee, or Refugee

Leadership Skills / Management Skills / Personal Skills:

• Judgement and problem solving
• Communication, both verbally and written and through active listening and reading comprehension.
• Adaptable and flexible
• Ability to summarize complex information
• A deep understanding of root cause corrective action
• Knowledge of change control management
• Analytical thinking
• Planning, organization and prioritizing

Potential travel between Grand Prairie, Texas and other locations up to 25%.

Physical Demands:

While performing the duties of the job, the employee is regularly required to remain in a stationary position and occasionally move about the office and laboratory. Constantly operates and uses a computer and other office productivity machinery, such as a copier/printer and laboratory machinery. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The ability to observe, identify and assess details at close range (within a few feet of the observer). Occasionally lift and/or move up to 10 pounds across the office for various needs.

The work environment is split between office & shop support work. The noise level in the office is typically quiet while the noise level in the shop can occasionally require hearing protection.

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.