Aerospace Field Service Engineer

Kaizen Lab Inc.; Annapolis (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

ELTA North America (ELTA NA) seeks a Field Service Representative to be the primary technical interface with aerospace and defense customers. You will provide on-site support for installation, operation, maintenance, troubleshooting, and training on complex systems, both domestically and internationally.

The role requires a technical degree, strong troubleshooting across mechanical, electrical and software domains, and the ability to read drawings and maintenance documents.

Qualifications

• Strong troubleshooting across mechanical, electrical, and software domains.
• Ability to read and interpret engineering drawings, schematics, technical orders, and maintenance documentation.
• Excellent communication skills, including the ability to train and brief technical and non-technical audiences.
• Willingness and ability to travel frequently, including internationally and to austere environments.
• Active U.S. DoD security clearance (Secret or higher), with the ability to maintain clearance.

Responsibilities

• Provide on-site technical support for installation, integration, operation, and maintenance of aerospace and defense systems.
• Diagnose and resolve system issues across mechanical, electrical, avionics, and software domains.
• Perform system inspections, preventive maintenance, and corrective actions to ensure optimal performance.
• Deliver technical training to end-users, maintainers, and operators, both formally and informally.
• Serve as liaison between customers, engineering teams, program management, and product support teams.
• Document field observations, troubleshooting steps, and corrective actions; provide detailed service reports.
• Support engineering teams through feedback, data collection, and participation in system upgrades, Modifications, and testing.
• Ensure all work complies with safety standards, military regulations, and program requirements.
• Travel extensively to customer sites, including military installations.

Education

Associate or bachelor’s degree in engineering, aerospace technology, electronics, or related technical field

Equivalent military/industry experience

Tools

A&P, IPC, CompTIA certifications

Job description

ELTA North America (ELTA NA) seeks a Field Service Representative to be the primary technical interface with aerospace and defense customers. You will provide on-site support for installation, operation, maintenance, troubleshooting, and training on complex systems, both domestically and internationally.

The role requires a technical degree, strong troubleshooting across mechanical, electrical and software domains, and the ability to read drawings and maintenance documents.