Aerospace Digital Shopfloor Support & Training Specialist

Sopra Steria; Kinston (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Annual performance bonus

3 weeks of vacation

Monthly transportation allowance

World-class training and development

Job summary

Sopra Steria is hiring a Digital Shopfloor Support Specialist in Kinston, North Carolina. The successful candidate will oversee the deployment and optimization of digital shopfloor applications, ensuring user satisfaction and efficient operations.

You will provide day-to-day support, deliver training, and manage incidents using our ITSM platform. Preferred qualifications include experience in IT solutions, strong problem-solving skills, and a bachelor's degree in a relevant field.

This role offers competitive compensation and benefits, including a hybrid work environment and development opportunities.

Qualifications

• Experience supporting IT solutions and end users in a professional environment.
• Strong skills in root cause analysis.
• Ability to translate business needs into technical requirements.

Responsibilities

• Support day‑to‑day users of shopfloor digital applications.
• Deliver training sessions and onboard users.
• Manage incidents and service requests using ServiceNow.

Skills

Problem-solving skills

Technical documentation writing

Engagement in technical discussions

Understanding of digital technologies

Knowledge of aerospace manufacturing processes

Familiarity with aerospace regulations

Education

Bachelor’s degree in Manufacturing Engineering, Computer Science, or related field

Job description

Sopra Steria is hiring a Digital Shopfloor Support Specialist in Kinston, North Carolina. The successful candidate will oversee the deployment and optimization of digital shopfloor applications, ensuring user satisfaction and efficient operations.

You will provide day-to-day support, deliver training, and manage incidents using our ITSM platform. Preferred qualifications include experience in IT solutions, strong problem-solving skills, and a bachelor's degree in a relevant field.

This role offers competitive compensation and benefits, including a hybrid work environment and development opportunities.