Digital Shopfloor Support Specialist

Sopra Steria; Kinston (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Annual performance bonus

3 weeks of vacation

Monthly transportation allowance

World-class training and development

Job summary

Sopra Steria is hiring a Digital Shopfloor Support Specialist in Kinston, North Carolina. The successful candidate will oversee the deployment and optimization of digital shopfloor applications, ensuring user satisfaction and efficient operations.

You will provide day-to-day support, deliver training, and manage incidents using our ITSM platform. Preferred qualifications include experience in IT solutions, strong problem-solving skills, and a bachelor's degree in a relevant field.

This role offers competitive compensation and benefits, including a hybrid work environment and development opportunities.

Qualifications

• Experience supporting IT solutions and end users in a professional environment.
• Strong skills in root cause analysis.
• Ability to translate business needs into technical requirements.

Responsibilities

• Support day‑to‑day users of shopfloor digital applications.
• Deliver training sessions and onboard users.
• Manage incidents and service requests using ServiceNow.

Skills

Problem-solving skills

Technical documentation writing

Engagement in technical discussions

Understanding of digital technologies

Knowledge of aerospace manufacturing processes

Familiarity with aerospace regulations

Education

Bachelor’s degree in Manufacturing Engineering, Computer Science, or related field

Job description

Company Description

Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com.

Job Description

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.

Key Responsibilities

• Provide day‑to‑day support to users of shopfloor digital applications, ensuring efficient and effective usage.
• Deliver training sessions and onboard new users to tools and processes.
• Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements.
• Manage incidents and service requests using the ITSM platform (ServiceNow).
• Monitor application performance and ensure timely resolution of issues.
• Prepare regular status reports and maintain accurate project documentation.
• Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders.

Qualifications

• Proven experience supporting IT solutions and end users in a professional environment.
• Strong problem‑solving skills, including root cause analysis.
• Experience writing technical documentation (e.g., BRD, functional specifications).
• Ability to engage in technical discussions with end users and translate business needs into requirements.
• Good understanding of digital technologies and their application in the aerospace sector.
• Knowledge of aerospace composite manufacturing processes is an asset.
• Familiarity with aerospace regulations, standards, and best practices is a strong advantage.
• Experience working with aerospace industry clients is preferred.
• Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field.

Languages

• English (required).
• French (nice to have).

Additional Information

Why Join Sopra Steria?

• Competitive Compensation: Attractive salary, annual performance bonus.
• Benefits That Matter: Health, dental, and vision coverage; life and long‑term disability insurance; optional add‑ons: accidental, telemedicine and critical illness coverage.
• Time for You: 3 weeks of vacation; sick leave and personal days.
• Perks & Flexibility: Monthly transportation allowance; hybrid work environment; all the equipment you need to succeed.
• Grow With Us: World‑class training and development; clear paths for career advancement; a caring, collaborative, and inclusive culture.
• Certified Excellence: We’re proud to be recognized as a “Great Place to Work”.

We thank all applicants for showing an interest in this position. Please note that only shortlisted candidates will be contacted for further steps in the selection process.

Equal Opportunity: Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.