VIE - Digital Shopfloor Support Specialist

Sopra Steria; Kinston (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Sopra Steria Aeroline in the United States is seeking a Digital Shopfloor Support Specialist to join our aerospace digital transformation team. You will deploy and optimize digital shopfloor applications, ensure smooth operations, and deliver user-focused solutions.

Collaborate with cross-functional teams to provide training, document requirements, and coordinate incidents in the ServiceNow ITSM platform. A strong IT support background and familiarity with aerospace standards are preferred;

Qualifications

• Proven experience supporting IT solutions and end users in a professional environment.
• Strong problem-solving skills, including root cause analysis.
• Experience writing BRD and functional specifications.
• Ability to translate business needs into technical requirements.
• Knowledge of aerospace technologies and regulations is advantageous.
• Experience with aerospace industry clients is preferred.

Responsibilities

• Provide day-to-day support to shopfloor digital applications, ensuring efficient usage.
• Deliver training sessions and onboard new users to tools and processes.
• Gather user feedback and document evolution requests and enhancements.
• Manage incidents and service requests using the ITSM platform (ServiceNow).
• Monitor application performance and resolve issues in a timely manner.
• Prepare status reports and maintain project documentation for stakeholders.

Skills

IT Support

Root Cause Analysis

Technical Documentation

Requirements Gathering

Aerospace Digital Technologies

Aerospace Regulations Knowledge

Aerospace Industry Clients

Education

Bachelor’s degree in Manufacturing Engineering, Computer Science, or related field

Job description

• Full-time
• Duration (in Months): 18

Company Description

Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com .

Are you ready to take on the challenge with us?

Join Sopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you!

Job Description

We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.

You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.

Key Responsibilities

• Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
• Deliver training sessions and onboard new users to tools and processes
• Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
• Manage incidents and service requests using the ITSM platform (ServiceNow)
• Monitor application performance and ensure timely resolution of issues

Reporting & Documentation

• Prepare regular status reports and maintain accurate project documentation
• Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders

Qualifications

Required skills

• Proven experience supporting IT solutions and end users in a professional environment
• Strong problem-solving skills, including root cause analysis
• Experience writing technical documentation (e.g., BRD, functional specifications)
• Ability to engage in technical discussions with end users and translate business needs into requirements
• Good understanding of digital technologies and their application in the aerospace sector
• Knowledge of aerospace composite manufacturing processes is an asset
• Familiarity with aerospace regulations, standards, and best practices is a strong advantage
• Experience working with aerospace industry clients is preferred
• Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field

Languages

• French (nice to have)

Additional Information

This position is offered under the VIE (Volontariat International en Entreprise) programme.