Aerospace Customer Service Leader

211 Hydro-Aire Aerospace Corp.; Elyria (OH); On-site; USD 136,000 - 182,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Education reimbursement

Job summary

Crane Aerospace & Electronics is seeking a Manager of Customer Service Administration in Auburn, CA. You will lead a high-performing team responsible for contract administration, order fulfillment, and end-to-end customer support, while acting as the customer advocate to communicate the Voice of the Customer for improvements.

The role requires 5+ years of related experience, 3+ years of management, and strong knowledge of aerospace order management and ERP systems.

Qualifications

• 5+ years of related experience.
• 3+ years of previous management experience.
• Knowledge of Aerospace and Defense Order Management and manufacturing processes.

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of goals and expectations; use KPI-driven standard work to monitor progress and drive actions.
• Identify and manage metrics to support the annual operating plan; increase productivity and customer satisfaction; ensure compliance with policies.

Skills

Leadership

Team development

Communication

Problem solving

Education

BS in Business or related field

Tools

Oracle ERP

Job description

Crane Aerospace & Electronics is seeking a Manager of Customer Service Administration in Auburn, CA. You will lead a high-performing team responsible for contract administration, order fulfillment, and end-to-end customer support, while acting as the customer advocate to communicate the Voice of the Customer for improvements.

The role requires 5+ years of related experience, 3+ years of management, and strong knowledge of aerospace order management and ERP systems.