Aerospace Applications Engineer — Customer Solutions

Uncrewed Engineering Jobs; Huntersville (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and benefits (PTO,

Exposure to aircraft designs and space

Occasional travel

Small company, large impact

Passionate coworkers

Company events and conferences

Job summary

Collier Aerospace is seeking an engineer for our Customer Operations Department to bridge customers with our Engineering Services and HyperX software teams. You will help customers integrate HyperX into their vehicle analysis and design, contribute to software interfaces, and assist with documentation and training.

Ideal candidates have a strong background in aerospace or mechanical engineering, 2+ years of relevant experience, and excellent communication and empathy for helping customers get

Qualifications

• Bachelor's in Aerospace Engineering, Mechanical Engineering, or related field.
• 2+ years of experience either in aerospace industry or supporting a technical software product
• Ability to learn HyperX and understand its applications in various industries
• Ability to communicate complex engineering concepts clearly and concisely
• A desire to work with customers, with an emphasis on empathy for “helping get the job done”
• Ability to collaborate with different teams in the company with the goal of respectfully representing the customer’s perspective
• Strong documentation, communication, and presentation skills.
• US Citizen.

Responsibilities

• Proactively reach out to customers to understand their current use-case and satisfaction with HyperX
• Work directly with customers to understand their technical requirements. Present them with appropriate training, support, and documentation to ensure they can meet those requirements with HyperX
• Propose and implement strategies – both in customer interactions and the software product itself - for customer retention and satisfaction
• Manage the ticket system by troubleshooting customer questions and providing solutions – or by connecting the customer with the correct subject matter expert to do so
• Be a technical resource during the sales process by supporting introductory demonstrations and product evaluation phases
• Use your customer-facing perspective to offer suggestions for software interface and workflow improvements
• Document specific needs and features-of-interest of customers for communication to other teams within the company
• Work with documentation team to ensure both software documentation and training exercises are useful and kept up-to-date

Skills

Customer empathy

Clear communication

Documentation skills

Presentation skills

Team collaboration

Education

Bachelor's in Aerospace Engineering or Mechanical Engineering

Tools

HyperX

Job description

Collier Aerospace is seeking an engineer for our Customer Operations Department to bridge customers with our Engineering Services and HyperX software teams. You will help customers integrate HyperX into their vehicle analysis and design, contribute to software interfaces, and assist with documentation and training.

Ideal candidates have a strong background in aerospace or mechanical engineering, 2+ years of relevant experience, and excellent communication and empathy for helping customers get