Aerospace Account Director: Growth & Strategy

Aquarius Professional Staffing; Massachusetts; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, vision plans

HSA and FSA plans

Mental health resources

401k employer match

Paid parental leave

Tuition reimbursement

Job summary

Aquarius Professional Staffing is seeking an Account Director to lead and expand key client relationships in the commercial and military aerospace sectors. You will align Company products and services with client needs, and drive growth by understanding objectives and delivering tailored solutions.

In this senior role, you will partner with cross-functional teams, manage escalations, and identify upsell opportunities while maintaining unwavering customer satisfaction and long-term engagement.

Qualifications

• Bachelor’s degree in business, engineering, or related field; MBA preferred.
• 10+ years in account management, customer service, or program management in aerospace.
• Proven track record leading customer service organizations.
• Strong knowledge of U.S. commercial and military procurement processes.
• Excellent leadership, communication, and change management skills.

Responsibilities

• Build and maintain relationships with Client’s commercial and military teams; ensure customer satisfaction.
• Lead communications and quoting to improve delivery timeliness.
• Identify upsell or cross-sell opportunities to increase revenue.
• Develop account plans with short- and long-term goals.
• Collaborate with sales, marketing, and support for a seamless experience.
• Educate Client teams on Company capabilities and share updates regularly.

Skills

Leadership

Communication

CRM systems

Data analytics

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s degree in Business or Engineering

MBA or advanced degree preferred

Tools

CRM software

Service management systems

Data analytics tools

Job description

Aquarius Professional Staffing is seeking an Account Director to lead and expand key client relationships in the commercial and military aerospace sectors. You will align Company products and services with client needs, and drive growth by understanding objectives and delivering tailored solutions.

In this senior role, you will partner with cross-functional teams, manage escalations, and identify upsell opportunities while maintaining unwavering customer satisfaction and long-term engagement.