Aerial Adventure Park Guides

Berkshire East Ski Resort; Massachusetts; On-site; USD 21,000 - 30,000; Full time

Job summary

Berkshire East Ski Resort's Aerial Adventure Park is hiring for guest-facing staff to greet visitors, provide course information, verify waivers and tickets, and ensure safe use of equipment.

You will monitor safety, assess age/weight restrictions, assist guests, perform inspections, and support upkeep of grounds. Requires strong customer service, attention to detail, and a friendly demeanor; weekend/holiday shifts; training in May; position starts late May.

Qualifications

• Excellent customer service and communication skills.
• Ability to make sound judgments in safety-critical situations.
• Commitment to maintaining a safe workplace and following procedures.
• Attention to detail and safety-focused mindset.
• Friendly, engaging demeanor with guests.
• Experience with children is helpful but not required.

Responsibilities

• Greet guests and provide course information and directions.
• Check waivers and confirm tickets are purchased.
• Explain safety equipment and usage to guests.
• Monitor guests’ progress and assist as needed for safety.
• Verify age and weight restrictions before participation.
• Assess guest age and skill level and offer recommendations.
• Ensure proper use of equipment and safety practices.
• Manage ticket times to ensure allocated course time.
• Perform retrievals and evacuations when necessary.
• Provide basic first aid when required.
• Conduct course and gear inspections and maintain records.
• Assist with park grounds upkeep and equipment maintenance.
• Ensure guests have a fun and memorable experience.
• Perform other tasks as assigned by the manager.

Skills

Customer service

Decision making

Safety awareness

Attention to detail

Friendliness

Kids experience

Job description

Provide instruction and guidance for guests using the Aerial Adventure Park.

Essential Duties and Responsibilities:

• Greet guests and provide them with general course information & direction.


• Check guests to ensure waivers are signed & tickets are purchased.


• Familiarize guests with the safety equipment used on the course.


• Observe and assist guests as they maneuver throughout the attraction.


• Verify guests meet the age and weight restrictions of attraction.


• Assess guest age and skill level/ ability and make recommendations.


• Ensure that guests are using equipment properly and safely.


• Monitor ticket times to assure everyone gets allotted time on course.


• Perform retrievals and evacuations when necessary.


• Provide basic first aid care when necessary.


• Perform course and gear inspections and maintain proper documentation.


• Assist with the upkeep of grounds & maintaining park equipment.


• Ensure that all guests have a fun and memorable experience.


• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Skilled in providing outstanding customer service.


• Display good judgment skills in making decisions.


• Must follow company procedures for maintaining a safe workplace.


• Must pay attention to detail and have an extreme dedication to safety.


• Must have a friendly and fun disposition and connect with guests.


• Prior experience working with children helpful.

Core Competencies:

• Decision Making: Use sound judgment to make good decisions.


• Friendly Service: Treat people courteously and respond in a helpful manner.


• Motivation: Maintain and display a high level of energy & enthusiasm.

Physical Demands:

• Must be comfortable working at heights up to 30 feet.


• Must be physically fit and able to lift up to 50 lbs.


• Must be under the maximum course weight requirements of 275 lb.


• Must be able to stand, bend, climb, lift, reach, and pull repetitively.


• Must be mentally attentive and focused at all times.


• Must be comfortable working outside in all weather conditions.

Shift Requirements:

• Weekend and holiday mandatory.


• May cover shifts for both attractions, Aerial Adventure Park and Tree House Trail.


• Training will be middle of May and the position begins the end of May.

Age Requirements:

• Applicants must be at least age 18 for park operator & monitor positions


• Cori background check required prior to being hired.


• First aid & CPR certification preferred.


• Must successfully complete Aerial Park Course training.

Tagged as: & Attractions

Source account.webspidermount.com