Aerial Adventure Park Guides

Berkshire East Mountain Resort; Charlemont (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Berkshire East Mountain Resort is seeking staff for the Aerial Adventure Park to greet guests, guide safety procedures, and monitor course activity during the current season through Fall. You will assist with gear checks, waivers, and basic first aid while delivering a fun, safe experience for guests of all ages.

Candidates should excel in customer service, demonstrate good judgment, and follow safety protocols.

Qualifications

• Excellent customer service skills and ability to engage guests.
• Use sound judgment when guiding guests and making decisions.
• Follow safety procedures to maintain a safe workplace.
• Demonstrate attention to detail and strong safety focus.
• Maintain a friendly, fun demeanor and connect with guests.
• Experience with children is a plus.

Responsibilities

• Greet guests and provide them with general course information and directions.
• Check guests to ensure waivers are signed and tickets are purchased.
• Familiarize guests with safety equipment used on the course and safety rules.
• Observe and assist guests as they maneuver through the attraction.
• Verify guests meet age and weight restrictions.
• Assess guest age and skill level/ability and make recommendations.
• Ensure equipment is used properly and safely by all guests.
• Monitor ticket times to ensure everyone gets allotted time on course.
• Provide basic first aid care when necessary.
• Perform course and gear inspections and maintain proper documentation.
• Assist with the upkeep of grounds and maintaining park equipment.
• Ensure guests have a fun and memorable experience.
• Perform other tasks as assigned by manager.

Skills

Customer service

Decision making

Safety compliance

Attention to detail

Friendly demeanor

Children experience

Job description

Position time frame is Current - Fall (late October) Provide instruction and guidance for guests using the Aerial Adventure Park. Essential Duties and Responsibilities - Greet guests and provide them with general course information & direction. Check guests to ensure waivers are signed & tickets are purchased. Familiarize guests with the safety equipment used on the course. Observe and assist guests as they maneuver throughout the attraction. Verify guests meet the age and weight restrictions of attraction. Assess guest age and skill level/ability and make recommendations. Ensure that guests are using equipment properly and safely. Monitor ticket times to assure everyone gets allotted time on course. Perform retrievals and evacuations when necessary. Provide basic first aid care when necessary. Perform course and gear inspections and maintain proper documentation. Assist with the upkeep of grounds & maintaining park equipment. Ensure that all guests have a fun and memorable experience. Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Skilled in providing outstanding customer service.
• Display good judgment skills in making decisions.
• Must follow company procedures for maintaining a safe workplace.
• Must pay attention to detail and have an extreme dedication to safety.
• Must have a friendly and fun disposition and connect with guests.
• Prior experience working with children helpful.

Core Competencies:

• Decision Making: Use sound judgment to make good decisions.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Motivation: Maintain and display a high level of energy & enthusiasm.

Physical Demands

• Must be comfortable working at heights up to 30 feet.
• Must be physically fit and able to lift up to 50 lbs.
• Must be under the maximum course weight requirements of 275 lb.
• Must be able to stand, bend, climb, lift, reach, and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be comfortable working outside in all weather conditions.

Shift Requirements:

• This position is for current until the end of October. Weekend and holiday are mandatory.
• May cover shifts for both attractions, Aerial Adventure Park and Treehouse Trail.
• Training will occur pre-Fall.

Age Requirements:

• Applicants must be at least age 18 for park operator & monitor positions
• Cori background check required prior to being hired.
• First aid & CPR certification preferred.
• Must successfully complete Aerial Park Course training.