Adventure Course Operator

The Woodlands Township; The Woodlands (TX); On-site; USD 19,002 - 27,064; Part time

Job summary

The Woodlands Township is hiring for a part-time position at the Recreation Center in The Woodlands, TX. The role involves providing support at the Adventure Course, ensuring visitor safety, and delivering excellent customer service.

Responsibilities include assisting visitors with equipment, monitoring course usage, and performing cash handling duties. A high school diploma and customer service experience are required. Applicants must be at least 18 years old and able to work outdoors in variable conditions.

Qualifications

• Ability to assist and accommodate guests in various physical scenarios.
• Experience in customer service or related field.
• Capable of working in outdoor conditions.

Responsibilities

• Welcome and assist visitors at the Adventure Course.
• Monitor and ensure safety of course users.
• Perform cash handling duties.
• Assist with various course operations.

Skills

Customer service

Cash handling

Safety procedures

Education

High school diploma or GED

Job description

Job Details

Job Location: Recreation Center at Rob Fleming Park - The Woodlands, TX 77389Position Type: Part-timeEducation Level: High SchoolSalary Range: $16.72 - $16.72 HourlyTravel Percentage: NoneJob Shift: AnyPart-time position

Summary of Duties

Provides support by performing the following duties of The Woodlands Township Adventure Course. Ensures a safe visitor experience and provides excellent customer service.

Essential Duties and Responsibilities

• Welcome and assist visitors or direct them to the appropriate staff member, including fitting customers with harnesses, helmets and other required gear.
• Provide on course assistance to customers which includes but is not limited to addressing questions/fears, spotting issues with gear, and assisting customers off the course if not able to continue.
• Answer phones; answer routine questions or direct calls to the appropriate staff member, take messages as needed.
• Perform cash handling duties, make change, and input fees and issue receipts. Record amount received and prepare report of transactions using computer software.
• Monitor users of the Adventure Course to ensure orderly conduct and patrons are following Course rules/regulations.
• Assist Course users in their Adventure Course experience which includes but is not limited to rescues, talking users through a difficult obstacle, managing users and the flow of course traffic, etc.
• Provide information on programs, activities and events in person or by phone.
• Provide general clerical support including typing, filing and copying.
• Utilize company software to enroll customers in programs.
• Receive and issue recreation equipment (helmets, harness, carabineers, etc.) and supplies.
• Input data into computer for registration process.
• Perform facility opening and closing procedures, such as ensuring the facility is secure and ready for the next day’s operation.
• Assist with Course programs, activities, special projects and events as required.
• Must be comfortable climbing and working at heights of up to 50 ft.
• Performs other duties as assigned.

Physical Demands

Have the physical capability to assist and accommodate guests of various sizes throughout the course, including rescues. Be able to hike, climb and rappel to and from heights of up to 50 feet above the ground. Possess a full range of overhead arm motions. Have full hand dexterity. Have strong upper body to pull self and the potential addition of 275 pounds more along each cable’s incline. Be able to walk and stand for long periods of time. Be able to decrease the speed of and stop patrons of various weights and speeds.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Set-up and breakdown of all aspects of the program are frequently required.

Work Conditions

While performing the duties of this job, the employee is exposed to high, precarious places and outside weather conditions in challenging weather conditions (heat, cold, humidity, rain, etc.). The employee is occasionally exposed to wet and/or humid conditions and risk of electrical shock. Early mornings, late evenings and weekend hours are expected. Schedule varies according to assigned events and programs. Disagreeable: Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of the work is performed outside or with exposure to risk. Occasional physical effort is required. The noise level in the work environment is usually moderate.

Safety-Sensitive

This position is a safety sensitive position and is subject to random drug testing.

Qualifications

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma or General Education Degree (GED).
• Experience: One (1) year related experience and/or training; or equivalent combination of education and experience.
• Licenses and Certifications: Must possess a Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements. Obtain course specific training Level I Certification from ACCT (Association of Challenge Course Technology) within three months of employment.
• Age Requirement: Must be at least 18 years of age.
• Pre-employment Requirements: Pass pre-employment drug screening, pass background check, and eligible status on Motor Vehicle Report.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.