AEP Solutions Architect – Adobe Experience

IBM Computing; New York (NY); Remote; USD 120,000 - 180,000; Full time

Job summary

IBM is seeking an AEP Solutions Architect to leverage Adobe Experience Cloud capabilities, driving digital transformation for clients. This role involves developing innovative solutions and collaborating with teams to enhance customer engagement through effective data management strategies.

Qualifications

• Deep domain knowledge in customer data management and CRM systems.
• Experience in architecture and solutioning of end-to-end customer journeys.
• Ability to define complex data solution requirements.

Responsibilities

• Develop and present solution concepts around Digital Platforms.
• Create technical detail concepts for implementation.
• Facilitate client workshops around solution envisioning.

Skills

Customer Data Management

CRM systems

Digital engagement applications

Data mapping

Data governance

Marketing technology roadmaps

Tools

Adobe Experience Cloud

Salesforce

Job description

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio.

IBM Consulting is working with clients in various industries on their digital transformation journey:

• to shape new demands through personalized experience, content and innovation;

• to create and develop an environment that enables innovation and the rapid testing of ideas (fail fast, learn fast), and;

• to set up the tools, methods and approaches for the client to create a sustainable and cost-effective digital capability and deliver against an initial set of Minimum Viable Products (MVPs) and beyond.

Your role and responsibilities

IBM is looking for an AEP Solutions Architect - Adobe Experience Platform who will help us create cutting-edge solutions leveraging the full set of capabilities provided by the Adobe Experience Cloud software components. The Adobe Experience Platform Architect will create solutions and participate actively in sales efforts to generate impactful results for IBM clients. You will utilize your technical and industry skills, as well as business acumen, to provide recommendations for integrated solutions and offerings to solve our clients’ business challenges and deliver value.

Adobe Experience Platform Architects at IBM help clients transformtheir businessandsolve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms.You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Key responsibilities:

• You develop and present the solution concept around Digital Platforms, and Adobe in particular, with your project team to our client and articulate the business value;

• You create the technical detail concept for implementation and relevant implementation models;

• You work closely on backlog topics, acceptance criteria and user stories with the product owner and the client team;

• You will facilitate client workshops around solution envisioning and architectural design;

• You support our account teams in pre sales activities.

This role can be performed from anywhere in the US.

Required technical and professional expertise

• Deep Domain knowledge in Customer Data Management, CRM systems, and digital engagement applications;

• Solution architect or Experience in architecture and solutioning of end-to-end customer journeys through multi-source, multi-channel systems using databases, ERPs, CRMs, marketing and digital platforms;

• Experience in data mapping, data governance and defining complex data solution requirements as they correspond to the customer journey;

• Experience in working with core functionalities of working with customer data - Ingestion, identity resolution, segmentation, governance, privacy and marketing;

• Experience designing Marketing technology roadmaps, driving business case development, including quantitative and qualitative analysis.

Preferred technical and professional experience

• Implementation experience with CDP vendors like Adobe, Salesforce, similar;

• Deep knowledge on the Adobe Experience Cloud suite, both from a pre-sales and a delivery perspective;

• Ability to communicate independently with senior client stakeholders;

• Track record of efficiently working with geographically remote teams.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.