AE - Sr Brand Ambassador (Sr Sales Associate)

American Eagle Outfitters Inc.; Santa Clara (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid Time Off

Paid Sick Leave

Holiday Pay

Job summary

American Eagle Outfitters Inc. is seeking a part-time Sr Brand Ambassador in Santa Clara, California, to enhance the shopping experience for each guest that comes in the store. You'll engage with customers, drive loyalty, and represent the brand values daily.

The ideal candidate is energetic, loves retail, and can handle a fast-paced environment while helping guests find the perfect products. Working hours will include evenings, weekends, and holidays.

Qualifications

• At least 18 years of age.
• Previous retail experience preferred.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Engage with customers using the AEO Selling Model.
• Educate guests on product details and make suggestions.
• Introduce the AEO loyalty program to guests.
• Flexibly work in different zones as needed.
• Proactively resolve guest concerns.
• Assist team members to complete tasks.

Skills

Customer engagement

Product knowledge

Problem-solving

Teamwork

Job description

YOUR ROLE

As a part-time Sr Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day.

YOUR RESPONSIBILITIES

• You’re a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they’re looking for, and you do so with a "friends first" mindset. (What’s the AEO Selling Model? Don’t worry - we’ll teach you everything you need to know!)
• You’re passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
• You share the brand love! You’re eager to introduce the AEO loyalty program and additional brand channels to guests.
• You can hang! Your skillset rocks no matter what zone you’re in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
• You’re an innovative problem solver! Making your guests’ day is your priority and you’re able to proactively resolve guest concerns while sticking to company policy.
• You’re a team player - #teamwork! You’re always willing to assist your team in #gettingthejobdone.
• You’ve got integrity! You do the right thing and you always adhere to AEO’s policies & procedures.

YOU’RE GREAT FOR THIS ROLE IF

• You love interacting with people!
• You're full of energy and can handle multiple tasks in a fast-paced environment.
• You’re available to work when guests shop (lookin' at your evenings, weekends & holidays!)
• You love AE and Aerie products.
• You’ve worked in retail before.
• You’re at least 18 years of age.

PAY/BENEFITS INFORMATION

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click HERE.

EEO STATEMENT

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.