Advocate - 3rd Shift

Center For Women And Families Inc; Louisville (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

Center For Women And Families Inc in Louisville, KY seeks an Emergency Services Advocate to deliver immediate crisis intervention, trauma-informed support, and advocacy for survivors of intimate partner violence and sexual assault. The role includes working in a 24/7 emergency shelter, responding to hospital calls, and assisting residents with daily living needs.

The position requires a bachelor's degree or at least 3 years of crisis intervention or shelter experience, strong de-escalation and

Qualifications

• Bachelor’s degree preferred; or 3+ years crisis intervention/shelter experience may substitute for degree.
• Experience in trauma-informed crisis response and shelter-based services.
• Ability to maintain boundaries and collaborate in a team.

Responsibilities

• Deliver immediate crisis intervention and trauma-informed support.
• Provide advocacy services to survivors of intimate partner violence and sexual assault.
• Staff a 24/7 emergency shelter and respond to hospital calls.
• Support shelter residents with daily living needs.
• Participate in overnight crisis services and maintain client safety.
• Complete and document case notes using appropriate tools.

Skills

Trauma-informed care

Active listening

De-escalation

Interpersonal skills

Communication

Critical thinking

Organization

Time management

Problem-solving

Teamwork

Professional boundaries

Power-based violence awareness

Driver's license

Background check compliance

Education

Bachelor’s degree preferred

Or minimum of 3 years crisis intervention/shelter experience substitute for degree

Tools

Microsoft Office

Case documentation tools

Job description

The Emergency Services Advocate is responsible for delivering immediate crisis intervention, trauma-informed support, and comprehensive advocacy services to survivors of intimate partner violence and sexual assault. This includes serving in a 24/7 emergency shelter, responding to hospital calls, supporting shelter residents with daily living needs, and contributing to Center-wide overnight crisis services. This role ensures emotional and physical safety while supporting client-centered goals and providing a compassionate, professional presence during third shift hours.Experience and Educational RequirementsBachelor’s degree preferred; OR minimum of 3 years of experience in crisis intervention, shelter services, or a related human services field may substitute for degree.Skills & CompetenciesUnderstanding trauma-informed care and shelter-based crisis response.Strong interpersonal, active listening, and de-escalation skills.Critical thinking, organization, time management, and problem-solving abilities.Clear written and verbal communication skills.Ability to maintain professional boundaries and collaborate effectively in a team environment.Understanding power-based violence and its impacts.Proficiency in Microsoft Office and case documentation tools.Other RequirementsMust have a valid driver’s license and maintain a driving record that meets CWF automobile insurance requirements, if operating a company vehicle.Must have a successful background check.Availability includes weekends and holidays.Fluency in other languages is a plus.Environment & Physical DemandsFrequent interaction with clients and community stakeholders.Position may require field-based activities including mobile advocacy and client accompaniment.Frequent sitting, standing, walking, and mobility throughout the facility.Must be able to lift 25 lbs and up to 70 lbs with assistance.Ability to work in high-stress environments, requiring emotional resilience and adherence to self-care practices.