Advisory Solution Consultant Customer Workflows

ServiceNow; Buxton (ND); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Specialist Solution Consultant to drive sales and deliver tailored solutions in the Customer Workflow unit. This role demands expertise in AI integration, pre-sales consulting, and collaboration with various stakeholders. You will lead workshops, develop client relationships, and influence product strategies to meet market demands. Join a flexible work environment that values innovation and teamwork, while making a significant impact on customer experiences across diverse industries. If you thrive in a dynamic setting and have a passion for technology, this opportunity is perfect for you.

Qualifications

• 10+ years in pre-sales solution consulting or sales engineering.
• Experience in integrating AI into workflows and decision-making.

Responsibilities

• Support product sales as a technical expert in client-facing sales.
• Lead discovery workshops to align solutions with customer needs.

Skills

AI Integration

Pre-sales Solution Consulting

Customer Experience

Territory Management

Collaboration with Product Management

Tools

ServiceNow Platform

Enterprise Cloud Software

Job description

Job Description

What you get to do in this role:

The Specialist Solution Consultant is a technical & business consultant within our Customer Workflow unit with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets

• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs

• Develop client partner relationships

• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics

• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

• Stay current on competitive analysis and market differentiation

• Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications:
Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• 10+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications with an emphasis on Customer Experience / Customer Service

• Industry experience in Manufacturing, Technology, or Telco desirable

• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions

• Experience working collaboratively with product management, product marketing, partners, and professional services

• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence

• Travel, as necessary

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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