Advisory Associate

MAI Capital Management; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental & Vision Insurance

401(k)

Health Savings Account

Paid Maternity & Parental Leave

Tuition Reimbursement

Job summary

Evoke Advisors, a division of MAI Capital Management, seeks an Advisory Associate to join our client advisory team in Century City. You will work with Advisors to manage accounts and facilitate investment transactions, delivering exceptional service and operational excellence.

This role requires five days per week in the office, exposure to multiple asset classes, and collaboration with custodians, accountants, and attorneys to support clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of two years of client service experience in the financial industry.
• Strong MS Office skills (Excel, Outlook, Word, PowerPoint).
• Experience with custodial platforms and CRM systems preferred; Fidelity/Schwab is a plus.

Responsibilities

• Own onboarding and maintenance of client accounts, including documents and money movements.
• Execute and reconcile trades and resolve breaks promptly.
• Monitor custodial alerts and escalate issues affecting clients.
• Prepare custodian paperwork and keep clients/advisors updated on status.
• Coordinate tax documents with clients and intermediaries.
• Interface with private fund companies for information requests.
• Maintain client records in the CRM and ensure high service levels.
• Collaborate with internal teams, custodians, and intermediaries to serve clients.

Skills

Organization

Attention to detail

Written and verbal communication

Time management

Discretion and confidentiality

Fast learner

Education

Bachelor’s degree

Tools

MS Office

CRM systems

Custodial platforms

Fidelity/Schwab experience

Job description

Evoke Advisors, a division of MAI Capital, is seeking an Advisory Associate to join our team of Forbes- and Barron’s-recognized Advisors. Advisory Associates are integral members of the client advisory team, delivering exceptional service and operational excellence to clients. You will work closely with Advisors to manage client accounts and facilitate investment transactions. Advisory Associates work under the direction of Advisors and senior members of the service team, following established processes and receiving guidance as they build depth across our platforms, custodians, and client base. This role offers exposure to a wide range of asset classes and the opportunity to contribute to a dynamic, growth-oriented firm.

This position is based in the Century City office and requires five days per week in office.

MAJOR DUTIES AND RESPONSIBILITIES

• Owns the onboarding and ongoing maintenance of client accounts, including documentation, money movements, wire transfers, and private investment subscriptions; masters and follows the processes as documented
• Executes and reconciles trades, resolving breaks promptly and accurately
• Monitors daily custodial alerts and escalates anything that could affect a client
• Prepares and processes custodian paperwork, tracks it to completion, and keeps clients and advisors updated on status
• Coordinates tax documents with clients and intermediaries
• Interfaces with private fund companies to facilitate client needs and fund company requests for information
• Maintains accurate client records by documenting service requests and transactions in the CRM
• Collaborates with internal teams, custodians, and client intermediaries (accountants, business managers, attorneys) to ensure a high level of service
• Serves as a direct, responsive point of contact for assigned clients

EXPERIENCE / CREDENTIALS

• Bachelor’s degree and/or equivalent experience
• Minimum of two (2) years of client service experience in the financial industry, such as brokerage, another RIA, or a comparable environment
• Solid working proficiency with the Microsoft Office suite, including Excel, Outlook, Word (Mail Merge), Adobe, and PowerPoint
• Experience with custodial platforms and CRM systems preferred; Fidelity and Schwab experience is a plus

SKILLS AND QUALIFICATIONS

• Exceptional organization and follow-through in a deadline-driven environment
• High attention to detail and a high standard of accuracy
• Strong written and verbal communication with clients and external partners
• Time management and prioritization skills in a fast-paced environment
• Focused work ethic and the ability to learn quickly and think on your feet
• Maintains strict confidentiality and discretion when handling sensitive client information

FEATURED BENEFITS

• Discretionary Bonus
• Medical, Dental & Vision Insurance
• 401(k)
• Health Savings Account
• Paid Maternity & Parental Leave
• Tuition Reimbursement