Advisor Support & Resolution Specialist

RiverSource Life Insurance Company; Minneapolis (MN); On-site; USD 51,000 - 76,000; Full time

Job summary

RiverSource Life Insurance Company in Minneapolis is seeking a Resolution Specialist to support advisors and staff with complex annuity activities and escalated issues.

You will act as a central point of contact for timely, accurate resolutions, providing guidance to partners and ensuring regulatory and business controls are followed.

The role requires 3–5 years of experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Education: High School or GED.
• Experience: 3-5 years in relevant roles.
• Excellent customer service and communication.
• Ability to research and resolve issues.

Responsibilities

• Serve as central point of contact for escalated complex issues requiring tier 2 service support, owning resolution and directing actions.
• Identify trends and issues, contribute to documentation, and submit Lean ideas to improve processes.
• Develop, sustain, and maximize relationships with advisors, staff, and Service Delivery partners.

Skills

Customer service

Problem solving

Communication

Multitasking

Education

High School diploma or GED

Job description

RiverSource Life Insurance Company in Minneapolis is seeking a Resolution Specialist to support advisors and staff with complex annuity activities and escalated issues.

You will act as a central point of contact for timely, accurate resolutions, providing guidance to partners and ensuring regulatory and business controls are followed.

The role requires 3–5 years of experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment.