Advisor Support Operations Coordinator

Integrity; Urbandale (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits for employees and families

Equal Opportunity employer

Job summary

Integrity is seeking an Operations Coordinator to deliver outstanding customer service to financial advisors and clients. The role involves processing new account applications, changes, and service requests in alignment with firm procedures and regulatory obligations.

You will communicate with financial advisors and clients by phone or email, resolve incomplete or “bad order” items, and ensure accurate data entry in our Books and Records system.

Qualifications

• Experience: Financial industry experience preferred.
• Education: High school diploma or GED and at least 1 year working directly with a broker‑dealer, RIA, or insurance.
• Licensing: FINRA Series 6 or 7 preferred, but not required. Must become a non‑registered fingerprint person of Brokers Financial.
• Core values demonstrated in daily work.

Responsibilities

• Process new account applications and client requests daily and within designated timeframes.
• Communicate with Financial Advisors and/or clients via phone and/or email to resolve incomplete or “bad order” applications and/or requests and to find solutions to problems.
• Accurately enter client’s personal and suitability information into the Firm’s Books and Records system and facilitate required regulatory mailing obligations.
• Provide customer service to Financial Advisors and the clients through written correspondence, email, phone, internet, and fax.
• Other duties assigned.

Skills

Exceptional customer experience

Independent work

Teamwork

Systems learning

Education

High school diploma or GED

Job description

Integrity is seeking an Operations Coordinator to deliver outstanding customer service to financial advisors and clients. The role involves processing new account applications, changes, and service requests in alignment with firm procedures and regulatory obligations.

You will communicate with financial advisors and clients by phone or email, resolve incomplete or “bad order” items, and ensure accurate data entry in our Books and Records system.