Operations Coordinator

Insurance Administrative Solutions, L.l.c.; Urbandale (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Integrity, LLC is seeking an Operations Coordinator to support financial advisors by processing new account applications, changes, and service requests, handling inquiries and ensuring regulatory obligations.

The role requires strong customer service, the ability to learn internal and third-party systems, and the capacity to work independently or in a team while maintaining accuracy.

Qualifications

• Financial industry experience preferred.
• High school diploma or GED with broker-dealer/RIA/insurance exposure.
• FINRA Series 6 or 7 licensing preferred but not required.
• Must become a non-registered fingerprint person of Brokers Financial.

Responsibilities

• Process new account applications and client requests daily.
• Communicate with Financial Advisors and clients by phone and/or email to resolve incomplete or “bad order” applications and requests and find solutions to problems.
• Consult with appropriate leaders/management as needed to manage difficult situations or exceptions.
• Accurately enter client personal and suitability information into the Firm’s Books and Records system and facilitate required regulatory mailing obligations.
• Provide customer service to Financial Advisors and clients through written correspondence, email, phone, internet, and fax.

Skills

Customer service

Teamwork

Independent work

Communication

Regulatory knowledge

Education

High school diploma or GED

Broker-dealer / RIA experience

FINRA Series 6/7 licensing (preferred)

Job description

Operations Coordinator

Responsible for customer service support of financial advisors through processing of new account applications, account changes, and service requests. This role responds to inquiries concerning all products offered and assists advisors with regulatory obligations.

Essential Job Functions

• Process new account applications and client requests daily and within designated timeframes.
• Communicate with Financial Advisors and/or clients via phone and/or email to resolve incomplete or “bad order” applications and requests and find solutions to problems.
• Consult with appropriate leaders/management as needed to manage difficult situations or exceptions.
• Accurately enter client personal and suitability information into the Firm’s Books and Records system and facilitate required regulatory mailing obligations.
• Provide customer service to Financial Advisors and clients through written correspondence, email, phone, internet, and fax.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Display core values and integrity.
• Be able to learn use of internal and third-party systems.
• Deliver exceptional customer experience skills.
• Work independently and in a team environment.
• Handle customer interactions with confidence and tact.

Experience and Education

• Financial industry experience preferred.
• High school diploma or general education degree (GED) and at least one year of work directly with a broker‑dealer, RIA, or insurance.
• FINRA Series 6 or 7 licensing preferred but not required.
• Must become a non‑registered fingerprint person of Brokers Financial.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.