Operations Coordinator

Integrity; Urbandale (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Benefits for employees and families

Equal Opportunity employer

Job summary

Integrity is seeking an Operations Coordinator to deliver outstanding customer service to financial advisors and clients. The role involves processing new account applications, changes, and service requests in alignment with firm procedures and regulatory obligations.

You will communicate with financial advisors and clients by phone or email, resolve incomplete or “bad order” items, and ensure accurate data entry in our Books and Records system.

Qualifications

• Experience: Financial industry experience preferred.
• Education: High school diploma or GED and at least 1 year working directly with a broker‑dealer, RIA, or insurance.
• Licensing: FINRA Series 6 or 7 preferred, but not required. Must become a non‑registered fingerprint person of Brokers Financial.
• Core values demonstrated in daily work.

Responsibilities

• Process new account applications and client requests daily and within designated timeframes.
• Communicate with Financial Advisors and/or clients via phone and/or email to resolve incomplete or “bad order” applications and/or requests and to find solutions to problems.
• Accurately enter client’s personal and suitability information into the Firm’s Books and Records system and facilitate required regulatory mailing obligations.
• Provide customer service to Financial Advisors and the clients through written correspondence, email, phone, internet, and fax.
• Other duties assigned.

Skills

Exceptional customer experience

Independent work

Teamwork

Systems learning

Education

High school diploma or GED

Job description

The Role

Responsible for customer service support of financial advisors through processing of new account applications, account changes, and service requests, per representatives/client instructions. This role responds to inquiries in respect to all products offered by Brokers Financial. Also, the Operations Coordinator communicates with and assists, financial advisors with various requests, and supports the firm’s regulatory obligations.

Essential Job Functions

• Process new account applications and client requests daily and within designated timeframes.
• Communicate with Financial Advisors and/or clients through phone and/or email to resolve incomplete or “bad order” applications and/or requests and to find solutions to problems. Consult with appropriate leaders/management as needed to deal with difficult situations or exceptions.
• Accurately enter client’s personal and suitability information into the Firm’s Books and Records system and facilitate required regulatory mailing obligations.
• Provide customer service to Financial Advisors and the clients through various means including written correspondence, email, phone, internet, and fax.
• Other duties assigned.

Knowledge, Skills, And Abilities

• Must display Core Valued.
• Must be able to learn use of internal and third‑party systems.
• Exceptional customer experience skills.
• Ability to work independently and in a team environment.
• Handle customer interactions with confidence and tact.

Experience And Education

• Experience: Financial industry experience preferred.
• Education: High school diploma or general education degree (GED) and at least 1 year working directly with a broker‑dealer, RIA, or insurance.
• Licensing: FINRA Series 6 or 7 preferred, but not required. Must become a non‑registered fingerprint person of Brokers Financial.

Benefits

Integrity offers a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.