Advisor Success Director
Travel Leaders Group Holdings LLC dba Internova Travel Group
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Benefits offered by this job
Job summary
Internova Travel Group, via Global Travel Collection, seeks an Advisor Success Director to lead and coach a team of Advisor Success Managers across a defined vertical. You will translate strategy into actionable plans, monitor advisor health, and partner with VP leadership to improve retention and profitability.
The role requires strong crossfunctional collaboration and a proactive, data-driven leadership approach.
Qualifications
- 8-10+ years in travel industry or advisor support or operational leadership.
- 3-5+ years of people leadership, managing account managers or advisor-facing roles.
- Deep understanding of Independent Contractor advisor models and portfolio management.
- Strong analytical and operational mindset with the ability to translate data into action.
- Proven ability to coach, develop, and hold teams to performance standards.
- Excellent communication, problem-solving, and crossfunctional collaboration skills.
- Willingness to travel as needed to support advisors, teams, and company initiatives.
Responsibilities
- Directly manage, coach, and develop Advisor Success Managers aligned to a vertical.
- Set clear performance expectations for ASMs related to engagement, retention, documentation, and data-driven account management.
- Conduct regular 1:1s, performance reviews, and development planning.
- Ensure ASMs apply Advisor Success best practices, workflows, and service standards.
- Maintain oversight of advisor portfolios across ASMs with accountability for retention and health indicators.
- Identify at-risk advisors and collaborate on intervention strategies.
- Review advisor performance trends and system adoption to inform action plans.
- Support complex advisor conversations, escalations, and transitions as needed.
- Ensure smooth onboarding, vertical transitions, and offboarding with ASMs.
Skills
Tools
Job description
life insurance, vision insurance, parental leave, paid time off, 401(k)
United States
Oct 27, 2026
US-Remote
2026-4377
Global Travel Collection
1
USD $130,782.00/Yr.
USD $79,714.00/Yr.
Global Travel Collection (GTC ), part of Internova Travel Group, is the most influential collection of international luxury travel agencies. More than 1,500 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC's combined global reach and leverage translate into value, recognition and preferential treatment for its world traveler clients.
The Advisor Success Director is a senior peopleleader role responsible for leading and coaching Advisor Success Managers (ASMs) and ensuring consistent, highquality advisor engagement, retention, and performance across a defined vertical portfolio.
This role acts as the execution bridge between strategy and daytoday advisor support, translating vertical priorities set by the VP into clear expectations, workflows, and outcomes for ASMs. The Director partners closely with VP leadership to monitor advisor health, mitigate risk, scale best practices, and elevate the overall advisor experience.
The Advisor Success Director is accountable for ASM performance, advisor portfolio outcomes, operational consistency, and crossfunctional alignment in support of GTC's growth, retention, and profitability goals.
- Directly manage, coach, and develop a team of Advisor Success Managers aligned to a specific vertical.
- Set clear performance expectations for ASMs related to advisor engagement, retention, documentation, and datadriven account management.
- Conduct regular 1:1s, performance reviews, and development planning to build strong, consultative ASM talent.
- Ensure ASMs consistently apply Advisor Success best practices, workflows, and service standards.
- Maintain oversight of advisor portfolios across ASMs, with accountability for retention, engagement, and advisor health indicators.
- Identify atrisk advisors and escalation patterns; partner with ASMs and VP leadership on intervention and mitigation strategies.
- Review advisor performance trends, splits, engagement data, and system adoption to inform action plans.
- Support complex advisor conversations, escalations, and transitions as needed.
- Ensure smooth onboarding, vertical transitions, and offboarding execution in partnership with ASMs
- Translate VPdefined vertical priorities into actionable plans and expectations for ASM teams.
- Support rollout and adoption of advisorfacing programs, initiatives, and strategic priorities.
- Partner with VP leadership to assess program effectiveness and advisor impact.
- Provide feedback loops from the field to inform strategy refinement and continuous improvement.
- Ensure consistent execution of Advisor Success processes, documentation, and Salesforce hygiene across the team.
- Monitor use of systems, reporting, and workflows to drive proactive advisor management.
- Partner with Operations, Finance, Technology, and Support teams to resolve systemic issues impacting advisors.
- Reinforce accountability around issue escalation, resolution ownership, and followthrough.
- Act as a key liaison between Advisor Success and crossfunctional partners (Recruiting, Finance, Technology, Marketing, Learning & Development).
- Support advisor communications and ensure messaging is aligned, clear, and consistent.
- Contribute to leadership discussions, planning sessions, and performance reviews as a trusted operational partner to the VP.
- Provide leadership oversight and guidance for external corporate client support delivered by Advisor Success Managers supporting Business Travel advisors.
- Partner with ASMs on complex client escalations, strategic account reviews, and advisorled business planning for corporate accounts.
- Ensure consistent standards for service quality, issue resolution, and advisorclient engagement across business travel portfolios.
- Collaborate with internal teams to address workflow, technology, or service model challenges impacting corporate clients.
- Support ASMs in reinforcing strong advisorclient relationships while ensuring corporate travelers receive a highquality, consistent, and scalable service experience aligned with GTC's business travel standards.
- Additional Responsibility - Business Travel Advisor Support
- 8-10+ years of experience in the travel industry, account management, advisor support, or operational leadership.
- 3-5+ years of people leadership experience, preferably managing account managers or advisorfacing roles.
- Deep understanding of Independent Contractor advisor models and portfolio management.
- Strong analytical and operational mindset with the ability to interpret data and translate insights into action.
- Proven ability to coach, develop, and hold teams accountable to performance standards.
- Excellent communication, problemsolving, and crossfunctional collaboration skills.
- Comfortable leading through change and supporting organizational evolution.
- Proficiency in Microsoft Office tools, CRM systems (Salesforce preferred), and reporting platforms (Power BI a plus).
- Willingness to travel as needed to support advisors, teams, and company initiatives.
- choice of two medical plans and two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses.
- Discounted pet insurance
- auto, home, & renters insurance
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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