Advisor-Strategy Planning

FedEx Freight; Memphis (TN); On-site; USD 95,000 - 130,000; Full time

Job summary

FedEx Freight seeks a strategic planning professional to develop and implement the organization’s long-term plans, ensuring alignment with business goals. The role involves coordinating input from major business units and translating concepts into actionable strategies for senior leadership.

The position requires a Bachelor's degree and 5+ years in IT or a business environment, with strong communication, leadership, and analytical skills. Some travel may be required.

Qualifications

• Bachelor's Degree/equivalent in computer science, engineering, information systems, or business administration or related field.
• Five (5) years of experience in information technology or a business environment.
• Knowledge of project management, quantitative analysis, forecasting, process improvement, or market/competitive analysis, preferred.
• Strong communication skills.
• Demonstrated leadership ability, analytical and critical thinking ability with time management and management skills.

Responsibilities

• Develop concepts into strategies including quantitative analyses and recommendations; screen plan for strategic fit, feasibility and profitability prior to presentation to senior management.
• Coordinate input from all major business units to facilitate the integration of individual business unit plans, best practices, and global and multi-discipline perspectives.
• Identify, research, analyze, and make recommendations to support the organization's growth objectives.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as assigned.

Skills

Strong communication

Leadership

Analytical thinking

Time management

Education

Bachelor's degree or equivalent

Job description

This position will be domiciled at a FedEx Freight location in Memphis, Tennessee, or in Harrison, Arkansas. You will be required to work at a FedEx Freight location several times per week.

Position Overview

Responsible for the development of the organization's strategic plan(s) and implementing a plan for future success, ensuring alignment with business goals.

Essential Functions

• Conduct environmental scans, organizational positioning analysis, and other studies.
• Coordinate input from all major business units to facilitate the integration of individual business unit plans, best practices, and global and multi-discipline perspectives.
• Develop concepts into strategies including quantitative analyses and recommendations; screen plan for strategic fit, feasibility and profitability prior to presentation to senior management.
• Identify, research, analyze, and make recommendations to support the organization's growth objectives.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as assigned.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

Qualifications

• Bachelor's Degree/equivalent in computer science, engineering, information systems, or business administration or related field.
• Five (5) years of experience in information technology or a business environment.
• Knowledge of project management, quantitative analysis, forecasting, process improvement, or market/competitive analysis, preferred.
• Strong communication skills.
• Demonstrated leadership ability, analytical and critical thinking ability with time management and management skills.

Job Conditions

Some travel required.

Preferred Skills/Knowledge

Design end-to-end customer problem resolution processes within a contact center environment.

Define and optimize multi-channel support processes (Telephony, IVR, Email, Chat, Self Service) within Salesforce.

Create reports and dashboards that translate business needs and KPIs into actionable insights in Salesforce.

Facilitate cross-functional alignment around the customer journey, ensuring designs reflect customer needs and experiences.

Drive operational improvements through innovative solutions and emerging technologies, including AI/GenAI.

EST FedEx Freight, Inc
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.