Advisor, HR Knowledge

SHRM; Alexandria (VA); Remote; USD 75,000 - 98,000; Full time

Job summary

A leading HR organization seeks an Advisor for HR Knowledge to assist professionals with inquiries and provide expert resources. This remote position requires a strong HR background, excellent communication skills, and the ability to effectively research and respond to member needs. Candidates should have significant HR experience and be skilled in public speaking and collaborating with diverse audiences.

Benefits

Comprehensive health package

Retirement benefits

Bonuses

Fully remote work environment

Qualifications

• 7+ years of progressive HR experience required.
• Public speaking and presentation skills needed.
• Experience in domestic and global HR preferred.

Responsibilities

• Provides HR guidance and resources to members.
• Balances multiple communication priorities with members.
• Monitors changes in HR laws and regulations.

Skills

Strategic thinking

Collaboration

Customer service commitment

Communication

Problem solving

Organizational skills

Education

High School Diploma or equivalent

Bachelor’s degree in human resources or related field

Tools

Microsoft Office

Job description

Join to apply for the Advisor, HR Knowledge role at SHRM.

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary

The HR Knowledge Advisor develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. The HR Knowledge Advisor advances and leads the HR profession as a subject matter expert for media interviews, speaking engagements, articles, contributions towards the SHRM Certification exams, specialty credentials, and other projects.

Responsibilities

• Provides information, resources, and practical guidance in response to members’ HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given.
• Balances multiple priorities by communicating with members using several media — phone, email, and chat — and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day.
• Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, pursuing volunteer opportunities, exhibiting flexibility, providing resource collection feedback/suggestions.
• Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first source of HR knowledge. Identifies trends in member interests and HR practices for planning and resource development purposes as requested.
• Assists with the review, development, and maintenance of content for the organization’s website such as HR Samples, How-To-Guides, Q&A’s, and Toolkits, in coordination with the Content teams.
• Promotes the Knowledge Advisor service through participation in SHRM-sponsored events, social media, and marketing efforts.
• Participates in item-writing for SHRM Certification, supports marketing initiatives, writes articles for HR Quarterly Magazine, responds to media requests, and completes other projects as assigned.
• Partners with management to plan and implement strategic initiatives in support of the organization’s goals, mission, and vision, consistent with SHRM’s Guiding Principles.
• Other duties as assigned or required.

Education & Experience Requirements

• High School Diploma or equivalent required.
• Bachelor’s degree in human resources or a related field preferred.

• At least seven (7) years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eleven years of progressive professional experience in lieu of a degree.
• Experience as HR practitioner in different industries and environments (e.g., union, federal contracting) preferred.
• Experience in domestic and global HR is preferred.
• Demonstrated strong public speaking and presentation skills preferred.
• Ability to articulate workplace and HR trends with diverse audiences preferred.

Knowledge, Skills & Abilities

• Strategic thinking and customer orientation.
• Strong collaboration and team engagement skills.
• Commitment to customer service and creating innovative solutions.
• Resourceful, diplomatic, and focused on day-to-day HR needs.
• Ability to understand and utilize various systems (CRM, ACD, Workforce Management, QA).
• Proficient with Microsoft Office.
• Excellent internet researching skills.
• Strong oral and written communication skills.
• Creative problem solving and decision-making skills.
• Highly organized with the ability to prioritize and execute tasks independently.
• Valuable input for operational improvements.
• Ability to work in a team-oriented environment.

Certifications

• SHRM-CP or SHRM-SCP required.

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include prolonged sitting, frequent use of hands and fingers, occasional standing, walking, bending, reaching, and the ability to lift up to 30 pounds. Clear verbal and written communication skills are essential.

Work Environment

This is a fully remote position requiring a reliable high-speed internet connection and a suitable workspace. Employees must be available during standard business hours and adhere to company policies. Occasional travel may be required.

Salary range: $75,000 to $98,000 annually, with a comprehensive benefits package including health, dental, vision, retirement, and bonuses.

SHRM is an equal opportunity employer and does not sponsor applicants for work visas.

Additional Information

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Human Resources

Industries: Human Resources Services