Advisor HR - 1st Shift - Tecumseh Plant

Tyson Foods; Tecumseh Township (MI); On-site; USD 29,000 - 48,000; Full time

Job summary

Tyson Foods, Inc. in Tecumseh, MI, is seeking a Customer Support Specialist to provide HR systems support through ServiceNow, chat, and phone. You will handle high-volume walk-up requests and first-level troubleshooting for the People Operations team.

Responsibilities include handling data entry, updating personal information in HR systems, LOA navigation, and monitoring HR inboxes to respond or escalate quickly while maintaining quality, accuracy, and service levels in a fast-paced environment.

Qualifications

• Education: Bachelors degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics; proficient in Excel, Word, and PowerPoint.
• Communication Skills: Excellent verbal and written communication with end users.
• Special Skills: Strong customer service, analytical and troubleshooting abilities; ability to multi-task in a fast-paced team environment.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (address changes, application support, background check corrections, employee self-service).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support SLAs and meet KPIs.

Skills

Customer service

Communication skills

Analytical thinking

Troubleshooting

Multitasking

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Details

MUST SIT AT THE TECUMSEH PLANT NO REMOTE WORK HOURS 10AM - 6:30PM SPLIT SHIFT

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escal…

Key Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.
• Special Skills: Must possess excellent customer service, basic analytical and trouble‑shooting skills, planning and organizational skills. Must be detail‑oriented and work well in a team environment. Must be able to work in a fast‑paced environment. Must be able to multi‑task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.

Other Details

• Supervisory: No
• Travel: No
• Relocation Assistance Eligible: No
• Work Shift: 1ST SHIFT (United States of America)
• Pay Range/Rate: $20.67 - $35.10
• Incentives: Annual Incentive Plan: No
• Long-Term Incentive Plan: No
• Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended. Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses.

Legal and Equal Opportunity

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection.

Tyson Foods, Inc. is an Equal Opportunity Employer.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

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Company Culture

Join us in helping us in raising expectations. Join us on the journey. At Tyson, we feed the world like family. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.