Advisor HR - A Shift - Amarillo Harvest

Tyson Foods, Inc.; Springdale (AR); On-site; USD 42,000 - 66,000; Full time

Job summary

Tyson Foods, Inc. is seeking an HR Support Specialist to provide process and transactional support for HR systems at the Amarillo Harvest Plant.

The role serves as the first contact via ServiceNow, chat, and phone, handling walk-up inquiries and data entry with accuracy. Responsibilities include HR data updates, LOA navigation, and maintaining timely responses while coordinating with Centers of Excellence and leadership as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a relevant customer support role with data entry background.
• Proficient with Microsoft Excel, Word, PowerPoint; HR systems familiarity is a plus.

Responsibilities

• Provide basic navigation support and handle routine HR inquiries.
• Manage high volume walk-up support and phone/chat requests.
• Assist with data entry, LOA support, and HR system navigation.

Skills

Customer support

Data entry

Communication skills

Teamwork

Analytical skills

Troubleshooting

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SAP/HR

Workday

Job description

Job Details

MUST SIT ON SITE AT AMARILLO HARVEST PLANT NO REMOTE HOURS.

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or escape issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)Review and update of key business processes and general master data componentsCollaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

Education: Bachelors degree or equivalent combination of education and experienceExperience: 2+ years relevant customer support role and past data entry experienceComputer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and writtenSpecial Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.

Supervisory

No

Travel

No travel

Relocation Assistance Eligible

No

Work Shift

A Shift (United States of America)

Pay Range/Rate

Incentives:Annual Incentive Plan:NoLong-Term Incentive Plan:No

Background Check

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

Compensation

Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package.Tyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

Equal Opportunity Statement

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.