Advisor HR - 2nd Shift - Monroe, NC

Tyson Foods; Monroe, Northern (NC, KY); Hybrid; USD 40,000 - 64,000; Full time

Job summary

Tyson Foods in Monroe, NC is seeking an HR Support Specialist to provide process and transactional support for HR systems, serving as the first point of contact via ServiceNow, chat, and phone. This role handles high-volume walk-in and remote inquiries, with a focus on data updates and system navigation.

Responsibilities include LOA support, accurate data entry, and timely responses while collaborating with the People Operations team to meet SLAs and KPIs in a fast-paced environment.

Qualifications

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and data entry experience.
• Computer Skills: Proficient in Excel, Word, PowerPoint; HR systems knowledge considered a plus.

Responsibilities

• Provides basic navigation support for routine HR correspondence and processes.
• Updates key master data and assists with HR system tasks.
• Collaborates with People Operations to meet service level targets and KPIs.

Skills

Customer support

MS Excel

MS Word

PowerPoint

Communication

Analytical

Teamwork

Education

Bachelor's degree

Tools

SAP

Workday

Job description

Job Details

Job Details: MUST SIT IN MONROE NO REMOTE WORK HOURS: 2PM -11PM

Job Profile Summary

This position will provide process and transactional support for HR systems and processes, serving as the first point of contact for users through case management (via ServiceNow), chat, and phone support. Responsibilities include managing high volume walk-up support, incoming support calls routed to the People Operations team, resolving first-level support requests, and handling other related tasks as needed. Some of these processes include intake data, update team members' personal information, HR system navigation, and LOA support and navigation. In addition, this role will monitor HR inboxes and respond directly or elevate issues to the appropriate team, including Centers of Excellence, Directors HR, or Leadership.

Key Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

Requirements

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel
• Relocation Assistance Eligible: No
• Work Shift: 2ND SHIFT (United States of America)
• Pay Range/Rate: Incentives: Annual Incentive Plan: No Long-Term Incentive Plan: No
• Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended. Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson’s total compensation package. Tyson will develop an offer based on a candidate's or team member’s relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

Our team members make the difference. At Tyson, we feed the world like family. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.

To learn more about our culture, please read Our Purpose.

Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact [phone] for further assistance.